Good Morning,*I ordered a clearance recliner. I received an email the day before delive...

GetHuman-kathweig's Complaint issue with Wayfair from October 2020

Help with my Wayfair issue
First: share to improve GetHuman-kathweig's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kathweig may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-kathweig's own words
Good Morning,*I ordered a clearance recliner. I received an email the day before delivery to say it was being delivered. The link to change delivery date was not working. I called in the am to get the date changed. The person was extremely nice and accommodating. She said it was no problem and I was all set! (the chair could have been delivered, but I was going out of town and did not want it to sit there for days) not once was I told it was too late, it was on the truck etc. All was good!*The day before the new delivery date, I received an email that they couldn't deliver it on that date.*I later received a voicemail asking if they delivered the chair or did not deliver?? they were unsure?!*When I called back, again the person was very kind, but told me "sorry, they lost your chair and we can give you a refund because the chair was clearance"*I did not find this acceptable, I wanted a chair. The delivery people lost or Stole it and that was not my fault or problem. I told her DO NOT refund my money I will call back.*Next day or * called back to speak with Manager. Was on hold for ONE HOUR with no response. Hung Up. Called back and was told Managers were in a meeting.** hours later, received a call from manager who started out with an attitude like I was wasting her time. Basically told too bad so sad, can't help you. I said I would even wait until they tracked down the chair. "We won't find it"*I think this is Poor customer service when the company was at fault!! I should receive a full price chair then since they LOST mine.!!!*She then said "there is nothing we can do since we refunded you" in which I specifically stated NOT to refund me until things got straightened out.*Very disappointed on how this was handled!*Thank you for your time,*Sincerely,*Kathy Weigand*order * CS*********
send me a different Chair
How GetHuman-kathweig fixed the problem

We are waiting for GetHuman-kathweig to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wayfair customer problems.
How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman-kathweig
Oct 29th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7084 others
0 customers following this


GetHuman-kathweig started working on this issue
Oct 29th, 2020 12:24pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers