Wayfair Customer Service Issues

I recently ordered a Schuyler TV Stand with an Electric Fireplace from Wayfair. Initially, I was informed it was out of stock, but later received an email indicating it was back in stock. Upon contacting Wayfair to purchase, they said it was still unavailable and were unsure why I received the notification. I explained my dissatisfaction with the errors and inquired about a similar model with glass doors that was slightly more expensive. I requested they consider offering it to me at the price of the original stand to compensate for the inconvenience. Wayfair declined this request, stating they couldn't accommodate. It would be appreciated if they could at least provide a partial discount as a gesture of goodwill for the double mishap.

I placed an order with Wayfair on July 23rd, the order number is [redacted]. I purchased two closets for my rental property costing over $[redacted]. When my team of 3 workers and I began to install the closets, we discovered that both were missing the Rails necessary for the installation. After contacting customer service, I was informed that the replacement Rails would not arrive until November 24th. Despite speaking to a supervisor named Steven E, no sooner resolution was offered, only a 10% coupon for a future purchase. The delay has left my tenant inconvenienced and with a messy living space. I am disappointed by the lack of urgency and customer care from Wayfair in resolving this issue promptly.

Dear Sir/Madam, I purchased a recliner on Tuesday, October 20 for $[redacted].49, charged to my Discover card ending in [redacted]. The recliner arrived in 3 days, but unfortunately, the cable from the motor to the wall receptacle was missing. I have sent multiple emails with specifications and pictures to you and the manufacturer, but so far, I have not received the correct cable. Your office mentioned ordering the cable, but the wait time is too long for me. I have already ordered a replacement from another company and would like to arrange for the recliner to be picked up promptly. Your prompt attention to this matter would be greatly appreciated. Sincerely, Peter M. Kilopoulos

I've had three handymen visit to assemble my newly purchased table. The first one missed the mark with assembling it correctly. The second handyman came the following day and did a great job fixing the initial problem. Later that evening, a third handyman texted saying he was on his way for a 7 pm appointment, which I had forgotten about as it was changed to 11:30 am. I wanted to bring this issue to your attention to rectify any mix-ups. Additionally, I would like to request reimbursement for the third handyman for his time and expenses incurred in trying to fulfill the appointment.

I am missing the cable from the motor of my recliner that connects to the wall receptacle. Despite reaching out to Wayfair and the manufacturer via 12 emails, the response I received was unsatisfactory, with a promise to order the part that would take at least a month to arrive. Due to being handicapped, I had to purchase the cable from another supplier promptly and now need the recliner to be picked up as I don't have space to store it. The recliner needs to be reboxed as I had to open it to discover the missing cable. The order was placed on October 20, [redacted], for $[redacted].49 using my Discover credit card. I would appreciate it if the pick-up could be arranged soon. Thank you for your understanding. - Peter M.K.

During a recent call with a Wayfair representative, we discussed my purchase of a new office chair to accommodate my size. The employee assured me that the chair would fit comfortably. However, upon receiving the chair, it did not meet my expectations. I was surprised to discover a return fee applied when I requested to send it back. This was unexpected, as I have not encountered return fees with other retailers like Amazon or Walmart. The return summary is as follows: Item(s) Cost Credit: $96.99 Tax Refund: $6.79 Return Shipping Cost: ($13.25) Total Return Refund: $90.53 Refund Method: DISCOVER|***[redacted] $90.53 The unexpected charge for return shipping has left me disappointed. As a loyal online shopper, I had intended to make significant future purchases with Wayfair, especially with the holiday season approaching. However, this experience has deterred me, and I will be returning to Amazon and Walmart for my future shopping needs. I respectfully request a refund of the $13.25 return fee. Thank you. Stella O. [redacted] Ashland Ave. Whiteland, In [redacted].

I purchased the Sauer Configurable Living Room Set from Wayfair on October 14, [redacted]. The website confirmed the set would be delivered in November. The sofa was damaged, a replacement was ordered, but only the loveseat has arrived. I was informed the replacement sofa would arrive by November 20, but it hasn't. The chair and ottoman are now delayed until January. This discrepancy from the initial delivery estimate feels like false advertising. Having moved into my new home with only a loveseat is incredibly frustrating. Despite reaching out to Ken W. regarding the delay, I have received no update for 10 days. This customer service experience has been disappointing and filled with misinformation. I am eager to know when my furniture will finally be delivered.

While waiting for my oil change yesterday, I took a moment to check an item in my shopping cart to see if it had a matte or glossy finish. To my surprise, I unintentionally purchased it. Panicked, I tried to cancel the order immediately, but didn't receive a cancellation email. After attempting to cancel again, I reached out to customer service to emphasize that I never intended to buy the item. Despite being assured it hadn't shipped, I later received an email saying it was on its way. I am upset by this experience as I feel it was misleading to charge my credit card without proper authorization. It is alarming that a simple click led to a purchase without needing my CVC number each time. I want to emphasize that I did not want to buy this item and find the situation unacceptable.

I recently tried to purchase flooring on Wayfair’s website advertised at .23 and .19 per square foot. Despite contacting three representatives who acknowledged the pricing error, I firmly believe that a reputable company should honor its advertised prices, even if it means incurring a loss. I have experience in retail, as does my husband, and we understand the principles of good customer service. I have noticed that the incorrect prices are still displayed on the site even after my complaints for three days and monitoring for over 10 days. I have screenshots of the flooring listings as evidence. I kindly request that Wayfair adjust the prices of the items in my cart to reflect the ones originally advertised. Thank you for your attention to this matter.

I have been in contact with Wayfair for several weeks now regarding my order#[redacted], placed on Sept 23rd for my disabled brother who lives out of state. I have received 2 separate deliveries (sideboards and footboard), which was inconvenient as it was scheduled for one delivery. We are still missing the headboard. Despite contacting customer service weeks ago, the issue was not resolved. The expected delivery date for the headboard is now Dec 22, after multiple changes. I was charged the full amount for the bed even though it wasn't delivered. I have cancelled the order due to the delay causing discomfort to my brother. I request a refund and pickup of the bed pieces. The service from Wayfair has been unacceptable, unlike my previous experiences with other brands under the Wayfair umbrella. I require an accurate pickup timeline as I will travel to assist my brother. Thank you, Andrea Cork

A few years back, around five years ago, I purchased a chair from Wayfair and loved it so much that I bought another. Sadly, I can't seem to find it listed on their website anymore. The chair had a design with one continuous chrome rod forming the frame, with a leather seat and back. The rod started at the back on the floor, curved around, ran along the floor to the front, bent up to create an armrest, continued over the seat to form the backrest, then curved back down to the other side to complete the frame. Both chairs were shipped to Frank F. at 39 Country Drive, Weston, MA [redacted]. I'm hoping that there's a record of my purchase history to identify the chairs. I'm interested in purchasing two more to be sent to a Florida address.

I placed an order for an LED Lit Soldier Drumming Animated String Lights on November 14, [redacted]. The order number is [redacted]. Since then, we have been receiving constant delay notices regarding the delivery date. Despite being informed on 11/27 that it was in the warehouse and would be shipped out the same day without further delays, we received another delay notification on 11/29. Customer service was contacted on 11/29, but little assistance was provided besides mentioning warehouse delays. A request to speak with a supervisor led to a 40-minute wait, with a promise for a supervisor callback by Tuesday. The item remains available on the website without any indication of the backorder or delays, and there seems to be a price reduction for new orders. As we anticipated having the item by now, requesting expedited shipping at no extra cost from Wayfair along with a confirmed delivery date due to the extended wait.

I emailed Wayfair about my orders last Saturday without a response yet. My order number is #[redacted]. I need to return two items, the bath mat set, and the dinner set for a refund. I lack a smartphone or printer to generate return labels with barcodes required by the courier. I'm unable to send them back without these barcodes. I seek a prompt reply as I'm waiting on a response since Saturday. My Customer Reference number is 52-14-70-66-24.

I encountered an issue while shopping at Mayfair. After selecting a floor lamp, entering my financial and address details, my order didn't go through. I attempted to create a password during the purchase which failed. While I can log into Mayfair.ca, I'm unable to proceed due to a password error (LMD2979!). As an 87-year-old, technology is challenging for me to grasp. Your assistance would be greatly appreciated.

My name is Harold Flood. My wife ordered a TV stand in October. When we received it on October 21st, I started to assemble it and discovered we were missing 2 parts, #10 and #15, and part #2 was badly damaged. I have been trying to resolve this for over a month. Initially, I contacted Walker Edison who directed me to Wayfair since that's where my wife, Anita, made the purchase. I filled out a form with Walker Edison (PO# W3376, item # W70CS2D), and then attempted to contact Wayfair online but received no response. I am requesting that Wayfair sends me these replacement parts at no cost. Thank you, Harold Flood.

I bought the black Lewin King size bed from Wayfair. The first bed I received had middle legs that didn't touch the floor, causing the bed to slope. Being 9 months pregnant, this was extremely uncomfortable. Wayfair sent another bed, but disassembling the first bed was difficult as the joints holding the slats were too solid to remove without breaking. It seems impossible to disassemble the bed for moving. The second bed seems to have the same issue. I am disappointed, stressed, and would like a refund of £[redacted] and for both bed frames to be collected. With Christmas approaching, I had hoped for a comfortable bed during my pregnancy. I'm looking for advice and a solution to this problem. Thank you. - Kae Drinkwater

My order, No. [redacted], has been delayed once more. Despite considering other products, I still prefer the chosen sofa and two armchairs. The new estimated delivery date is January 4. I am willing to wait, but if there are any further issues, please inform me. I made full payment for these items in October. The delivery time for your other sofas and chairs is up to 14 weeks, making it impractical for me to select an alternative. If there are significant additional delays, I may have to cancel my order and request a full refund. Please provide guidance on the situation.

I recently received an email about a wall art sale and was interested in purchasing the "Calming Waves Wall Art on Acrylic" at the advertised open box price of $[redacted]. However, when I tried to place an order, the option for the open box price was not available. The customer service representative mentioned that they might have run out of the open box priced items, but I find this hard to believe as I acted promptly upon receiving the email. I believe the advertising was misleading, and I would like the opportunity to purchase the item at the open box price as advertised. I have a screenshot of the item and price in question for reference. Thank you.

Hello, I bought the Cowley 4 Door 1 Drawer Sideboard from you recently. My order number is [redacted]. While assembling it, I noticed that one of the doors is damaged. It seems to have a dent from coming into contact with another piece of wood. I can send you a picture if needed. Can you please send a replacement for door number 13 as shown in the diagram? Thank you, Mark L.

I purchased a shower caddy, but it was too big for my space. After calling, I received a return label for a refund and ordered a smaller caddy. However, Wayfair sent me another large caddy, which I returned. Order # [redacted]. I received the smaller caddy I wanted today under order # [redacted]. As an elderly customer, it was challenging for me to return the large caddies, and I've been unable to reach a real person all day. Please assist me in resolving this issue. Thank you. Mary Ann M.