This is my last effort to get this resolved, before I write off Wayfair forever. Almos...

GetHuman5376814's Complaint issue with Wayfair from October 2020

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The issue in GetHuman5376814's own words
This is my last effort to get this resolved, before I write off Wayfair forever. Almost two years ago, I purchased a beautiful pre-lit slim Christmas tree, which was enjoyed for two weeks during that holiday season. Last year, a large area of it’s middle section went out during the two weeks it was up at Christmas, and I could not get it to light up. I waited to contact Wayfair after I dismantled it at the end of the season, then contacted WaFair in March ****. At that time, the call volume was enormous, with hours of wait time. After three consecutive days of multiple attempts to contact Customer Service, I got a represetative, who claimed that since it was over a year old, she directed me to call the company of it’s origin, National Tree Company. They were not reachable for days. What kind of service is that?? When I finally reached them, they referred me back to Wayfair, stated that they would need the original purchase information which I no longer had. (Never expected this to be defective). Reaching this company again during a Pandemic was impossible at best. Why I asked myself, did Wayfair think it acceptable for me to chase my tail around, unsuccessfully, I might add, act as my own middle man, when I understand from others that Wayfair boasts of their reputation to make sure clients are satisfied at all costs?? Not on my end. I am writing today, in the hopes that this can be resolved, before I give up on Wayfair forever. Please, I implore you to help me, resolve this by having them ship me ax exact replacement tree, and restore this company’s good name. *Judith Dirindin***** Ammer Ridge*Unit *****Glenview, Il. *******-***-***-****

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Complaint issue
Reported by GetHuman5376814
Oct 17th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 6981 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account


GetHuman5376814 started working on this issue
Oct 17th, 2020 3:40pm