On Thursday , **** i ( ON THE PHONE ) purchased a rug and paid for expedited shipping...

GetHuman-ginowest's customer service issue with Wayfair from September 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-ginowest's own words
On Thursday , **** i ( ON THE PHONE ) purchased a rug and paid for expedited shipping . On saturday, **** at **:**pm i received an email saying my order had been cancelled . Knowing that i needed this rug on monday for a customer i immediately called wayfair and was told the offices are closed until monday. This morning i've spent * hours waiting on phone , finally getting a very unpleasant rep who said " fraud can cancel at anytime sir" she NEVER once addressed my concerns , issues . Nor did wayfair offer any compensation such as free shipping . I have had to rearrange my whole schedule to accommodate a new delivery date when wayfair could have sent me this email on friday and i could have addressed their concerns in time to get my order. VERY DISSAPOINTED in your service .

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Wayfair

Customer service issue
Reported by GetHuman-ginowest
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6839 others
0 customers following this

Timeline

GetHuman-ginowest started working on this issue
Sep 28th, 2020 5:00pm

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