Customer Reference Number: **-**-**-**-***Herbert G Wells**** Hickory Ave SW, Ort...

GetHuman4881835's Complaint issue with Wayfair from May 2020

Help with my Wayfair issue
The issue in GetHuman4881835's own words
Customer Reference Number: **-**-**-**-***Herbert G Wells**** Hickory Ave SW, Orting, WA ******Cell:*** *** *****On ********* I ordered a patio umbrella and base stand. I was told by the C*S agent the base*stand wasn't included. The agent provided several options. I chose a "steel*iron stand for additional cost. I was told at the time of the order the would arrive on *********. The stand would arrive about * days later. When they didn't arrived by ********* I sent and e-mail requesting asking that the shipment be tracked. I was contacted by, customer service agent Jessica L. informing me the shipment would arrived on *********, which they did, thank you. *Now I have another problem. The stand that arrive is plastic, not steel.*The umbrella pole is *" diameter. The base unit will only accept a *.*" pole.

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Complaint issue
Reported by GetHuman4881835
May 28th, 2020 - a year ago
Seen by 1 customer so far
Similar issue to 4940 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account


GetHuman4881835 started working on this issue
May 28th, 2020 5:05pm
GetHuman4881835 confirmed the issue is fixed. Hooray!
May 28th, 2020 5:07pm