Customer Reference Number: **-**-**-**-***Herbert G Wells**** Hickory Ave SW, Ort...

GetHuman4881835's Complaint issue with Wayfair from May 2020

Help with my Wayfair issue
The issue in GetHuman4881835's own words
Customer Reference Number: **-**-**-**-***Herbert G Wells**** Hickory Ave SW, Orting, WA ******Cell:*** *** *****On ********* I ordered a patio umbrella and base stand. I was told by the C*S agent the base*stand wasn't included. The agent provided several options. I chose a "steel*iron stand for additional cost. I was told at the time of the order the would arrive on *********. The stand would arrive about * days later. When they didn't arrived by ********* I sent and e-mail requesting asking that the shipment be tracked. I was contacted by, customer service agent Jessica L. informing me the shipment would arrived on *********, which they did, thank you. *Now I have another problem. The stand that arrive is plastic, not steel.*The umbrella pole is *" diameter. The base unit will only accept a *.*" pole.

GetHuman4881835 did not yet indicate what Wayfair should do to make this right.

How GetHuman4881835 fixed the problem

We are waiting for GetHuman4881835 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wayfair customer problems.
How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Wayfair

Complaint issue
Reported by GetHuman4881835
May 28th, 2020 - a year ago
Fixed
Seen by 1 customer so far
Similar issue to 4940 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman4881835 started working on this issue
May 28th, 2020 5:05pm
GetHuman4881835 confirmed the issue is fixed. Hooray!
May 28th, 2020 5:07pm