Wayfair Customer Service Issues

I have contacted [redacted] to cancel my order for the Bath Madalynn as it is unsuitable. I placed the order on 10/4/20 with a man in Galway. Since I didn't receive a confirmation prior to my cancellation, I am requesting a refund to my HSBC Mastercard. Following the instructions on gethuman.com, canceling my order was difficult as there were no order confirmations and I struggled to reach Wayfair by phone on 11/4/20-12/4/20. Despite sending multiple emails on 12/4/20 with my payment details and order information, my canceled Bath order remains as "Pending Cancellation." Furthermore, another order for a reclining chair was placed without my authorization. The website does not allow me to confirm the cancellation or remove the orders from appearing online. I have tried calling several times without success. I expect Wayfair to promptly refund my Mastercard as requested. Thank you for the helpful information provided by gethuman.com. Appreciate it, L.Gordon.

I purchased a mattress set for delivery on 4/9/[redacted]. Despite FedEx stating it was delivered, I did not receive it. I had to place a new order. Additionally, I ordered a bed frame set for delivery on 4/13/[redacted], but I did not receive this either. This situation has caused significant inconvenience and stress, leading my child and me to sleep elsewhere. As someone with epilepsy, the added stress is unwelcome. I expect to receive the items I bought from Wayfair. While they swiftly took my payment, the process of receiving my orders has been marred by issues.

I am writing to express my extreme dissatisfaction with your company. I placed an order weeks ago and specifically requested inside the door delivery. The recent email detailing new delivery procedures mentioned leaving the front door open, which was not what I wanted. Today, the driver from the contract agency called with unclear instructions, refusing inside delivery and opting for leaving the items on the front porch. I am an elderly and handicapped individual in northern Wisconsin where items left outside won't last. I rely on others to move them indoors later today. Frustrated, I told the driver to leave the items in the street. I will not be a returning customer and will discourage friends and family from using your services. Negative reviews will be posted on various platforms. Your company may have good products, but your delivery falls short.

I sent back my order on April 20, [redacted], using Fedex. The order cost around $90. I used my credit card for payment. The return shipping was $75, and I encountered issues with the Seat Height and Tilt Tension functions. I am waiting to be refunded the $90, minus a $24 return fee. Could I also receive a partial refund on the $75 return shipping fee? Please, remove my email [redacted] from the Sales Department's daily deals list. I appreciate your assistance. Thank you, awaiting your response by email.

I placed Wayfair Order #[redacted] on 4/19/20. I was informed on 4/20 that the furniture had shipped early, with a promised delivery date of on or before 4/28. After not receiving updates, the delivery date was pushed to on or before 5/4/20. Despite calling frequently for updates, I haven't been able to get concrete information besides being told they will text me. The delivery is now delayed past 5/4, and I urgently need to know the status of the truck that supposedly left over 11 days ago. I chose Wayfair for the promised delivery date and now fear I may need to cancel the order to buy locally for a same-day solution if the furniture doesn't arrive by 5/2/[redacted]. I understand delays due to COVID-19, but the lack of information and prolonged wait are frustrating.

Order placed on February 25, [redacted] with Wayfair under Order #[redacted]. Initially satisfied with the purchase of 2 benches, unfortunately, after a few days, a crack appeared on one bench while seating my grandchildren (weighing 80 lbs, 60 lbs, and 60 lbs). Upon further inspection, a large splitting crack was seen along the particle board on the seat. Wondering if there is an option for a refund or return despite the return window closing. Photos have been taken. Considering updating the review due to concerns about the weak particle board seat support.

For the past two months, I have been experiencing issues with my dishwasher. Despite multiple attempts to reach out to Wayfair and the Helox Corporation, I have not been able to schedule a repair appointment. Promises of a callback have not been fulfilled, leading to frustrations as my dishwasher continues to malfunction. The leaking problem persists, and now there are additional issues with the control panel, door, and latch. The relevant details for the dishwasher are as follows: Model: GDT655SSJ4SS Serial Number: RL809411B Wayfair Order Number: [redacted] Unfortunately, Helox Corporation has been unresponsive to my emails and calls, asking me to wait for a technician to contact me for scheduling. This lack of communication culminated in the representative hanging up on me during a conversation. I urgently seek a resolution as we have a valid warranty that should cover these repairs. My contact number is [redacted]. My name is Steven Eaton, and the warranty was purchased by my wife, Leila Eaton. Thank you.

I placed an order on April 22nd for a Bissell Crosswave wet/dry vacuum along with a three pack of Bissell Multi Surface Cleaner. The tracking information indicated the delivery was expected on May 2. On May 5, I received the cleaner but not the vacuum. After checking different tracking numbers, I found that the main package (tracking #[redacted]67) is still at the "label created" stage with no progress. Despite being charged on my credit card, the main package has not made any movement, and I even received emails from Wayfarer claiming the order was delivered. As it stands, I have the cleaning agent without the main device. Can you please provide an update on when the vacuum will be shipped? Thank you.

I was charged for a TV stand that arrived damaged on April 27th. I am still trying to get replacement parts from Wayfair, but I just received an email saying there are no replacement parts available for this item. This is unacceptable to me as the product is damaged. If I am unable to order a different style, I request a full refund to my credit card from Wayfair before I consider other options. As a customer of 7 years, I am very disappointed with the service I have received. I am only asking to either order a different item or receive a refund promptly to resolve this long-overdue issue. If I do not receive a response, I will explore other options. I expect better customer service from Wayfair and hope to hear from a supervisor soon. Thank you.

I purchased the Silber 7-piece patio dining set by Charlton Home in early March, order number [redacted]. I couldn't assemble it until 4/26/20. Unfortunately, within a week of assembly, I noticed rust forming around the edge of the tabletop, causing rusty water to drip onto the chairs and stain them. The sheet metal wrapping the edges was not treated to prevent rust. I couldn't find a contact number or email on the website, so I left a review detailing the issues. I received an automated email offering 10% off my next order, which I found inadequate. How they address this will impact whether I order from them again. The email provided a link for unresolved issues, but it was a no-reply address. I tried sending an email anyway, but I haven't received a response, so I'm not sure if it went through.

Hello, I am browsing your Canada site for a duvet cover. I am disappointed that free shipping is only offered on items worth more than fifty dollars *PRE-TAX*. Many duvet covers are just one penny shy of this threshold, making it frustrating as it doesn't qualify for free shipping. I have noticed some duvet covers recently discounted by two to four dollars. However, because of these small reductions, they no longer qualify for free shipping. For instance, an item was fifty-two ninety-nine and is now forty-eight ninety-nine. Another item was fifty-one ninety-nine and is now forty-nine ninety-nine. Falling short by just one penny incurs an additional eight ninety-nine for shipping. Is this allowed? I would prefer to pay the original price and receive free shipping, which would be more cost-effective for me. Kindly consider restoring the original price so I can benefit from the free shipping. Thank you.

I am currently browsing the Canada site for a duvet cover. I was disappointed to find out that free shipping is only offered on items over fifty dollars *PRE-TAX*. Most of the duvet covers I liked were priced at forty-eight ninety-nine or forty-nine ninety-nine, which is just a penny short of the free shipping threshold. I noticed that some duvet covers recently went on sale, discounted by only a few dollars from their original price, making them ineligible for free shipping. For instance, an item previously priced at fifty-two ninety-nine is now forty-eight ninety-nine, and another item previously fifty-one ninety-nine is now forty-nine ninety-nine. Missing free shipping by a penny results in an extra shipping cost of eight ninety-nine, which seems unreasonable to me. I would prefer paying the original price to qualify for free shipping, as it would be more cost-effective for me. Could you consider returning the price to the original to make free shipping applicable? This pricing strategy seems absurd to me.

I ordered a new mattress for my son with an expected delivery date of 5-8-20. Today, I checked for shipping information only to discover that the delivery date was changed to June 17th without notification. When I tried to cancel the order due to the extended waiting time, I was told that it's not possible. The response stated that the item might have already been shipped, prepared for shipping, or custom-made. Considering it's just a $[redacted] mattress, I find it hard to believe it's custom-made or already shipped. The order number is [redacted]. It's frustrating that the delivery date was changed without informing me. I either want the order cancelled or I will have to contact the bank for a chargeback since waiting over a month is unacceptable.

My spouse and I received the "Cruz Coffee Table with Storage W[redacted]69" from our wedding registry a couple of weeks ago. Unfortunately, the table has developed a significant crack down the middle, which resulted in it breaking entirely (see attached photo). The incident occurred while we were in another room, and the table has been maintained in a climate-controlled environment with no items placed on it. After waiting on hold with customer support for 30 minutes with no success (contact number: [redacted]), I am attempting to reach out through a different channel now. It seems from the reviews that this is a common issue with this item. I kindly request Wayfair to either provide a gift certificate equal to the value of $[redacted].97 after tax or replace the table.

I noticed a lack of ADA accommodations, which is unlawful in the USA. If interested in addressing this issue and other potential liabilities, I am available to consult remotely for free. My focus is on problem-solving related to human and financial matters. Today's experience has left me frustrated, particularly regarding the terms and agreements. It seems like Wayfair might have underlying issues that need attention. Please consider my offer to assist. The recent delivery disappointment has intensified my frustration, but I know this feeling will pass. This message is intended for Corporate. Let me know if there's an opportunity for me to support you; otherwise, this may be our final correspondence.

Today, I had two rugs scheduled for return. FedEx was supposed to collect them, but only one was picked up. After an hour on hold with Wayfair, a representative finally assisted me. I explained the situation, and she promised someone would retrieve the rug that same night, 05/08/[redacted]. However, nobody came to collect it. I am now seeking information on when someone will come to pick up the remaining rug. Thank you. (Tanita S.)

Hello Wayfair team, I realized I made an error in the measurements for the dresser I purchased and had to cancel my order promptly. Can you please confirm the cancellation of order #[redacted] for me? I apologize for any inconvenience this may have caused and appreciate your assistance. Once the cancellation is confirmed, I will proceed with selecting the correct sized dresser. Thank you for your help. Have a great day! - R.C.

I need help with an order issue. Order # [redacted] was placed on 4/20/[redacted] for a Red Barrel 7-piece Bed Set. I placed it on my bed and accidentally spilled Sprite on it without washing instructions on the tag. I washed it with Woolite in cold water and put it in the medium heat dryer. Now all the stuffing inside the bed set has shifted to the middle of the burgundy set, ruining it. This was my first time ordering with Wayfair, and I don't think I will order again after this experience. I have already canceled 2 other orders with you. Very disappointed with this situation.

I am frustrated with Wayfair as I have tried multiple times to contact them without any response. My rug, due on 5-8-20 and then 5-9-20, was never delivered. The assembly technician for my umbrella arrived before the actual umbrella, so it remains unassembled. Despite multiple emails, no one has replied. If I don't hear back soon, I will contact my credit card company for a refund on the rest of my over $[redacted] order. I want the issue resolved promptly or I do not want the furniture anymore. Currently waiting on hold for customer service. It's disappointing how this is being handled.

I recently made a purchase of a bed and mattress through Katapult and my items were shipped successfully to Austell, GA. However, after receiving a notification of a delivery exception with no attempt made, I experienced the same issue repeatedly throughout the week. After contacting Wayfair, they informed me that the order was lost and a replacement needed to be arranged. Despite everything looking fine in Austell, GA, the notification for delivery exception persisted. It is now May 9th, and I have been waiting for 4 weeks now without receiving my order. The frustration is mounting, especially considering I could have ordered a different bed with a longer shipping time and received it sooner. The latest information from FedEx shows conflicting messages about the location of my order, with one representative saying it was out for delivery and another claiming uncertainty about its whereabouts. To add to the trouble, the mattress is missing as well. The situation has left me quite annoyed and uncertain about how to proceed.