Wayfair Customer Service Issues

Regarding Sideboard Tyira from Fjord&Co Reference Number: [redacted] Shipment Date: August 13, [redacted] For a few months now, the sideboard has been sagging, the three doors are difficult to close, and it looks unappealing. I had a professional tighten the hinges, and when the doors continued to sag, he installed new ones, but it didn't resolve the issue. He believes the construction is too weak for the length of the cabinet, even though the sideboard was not heavily loaded. The repair costs do not align with the purchase value of the furniture. I have always been satisfied with your service and assume you will assist me by suggesting exchanging the faulty sideboard for a smaller one. I am confident that a replacement will meet my expectations of Wayfair quality. Kind regards, Gertrud K.

Hello, I contacted your customer service regarding the delivery date of a bathroom vanity I was interested in purchasing. On Friday, 2/14 at around 4:15pm Pacific Time, I spoke with a representative named Tate. I must say that Tate was the most impolite customer service agent I have ever dealt with. He spoke incessantly without allowing me to get a word in edgewise, much like a professor lecturing in a large hall. I had to raise my voice just to interject, but he persisted in dominating the conversation. My husband, who overheard the call, had to intervene on my behalf. Is it plausible to encounter such an arrogant and discourteous individual in a customer service role? I am extremely displeased by this unpleasant experience and wish to avoid any future interactions. Best regards, T.

I made a purchase for $89, and despite paying the full balance three days late in December, I didn't receive a statement right away. After following up with a phone call, I was assured it was credited to my account. However, in January, I received a $60 late fee on a zero balance. Despite disputing it, they insisted on the charges. They even suggested closing my account, which I did. To my surprise, I now have received a $90 bill for late fees this month on a closed account. When I called to challenge it, they informed me that the fees will keep accumulating, exceeding the original purchase amount. They stated that if left unpaid, I could incur up to $[redacted] in late fees over the year. This situation seems incredibly unfair.

Hello, I received my beautiful Sand sectional today, but unfortunately, the ottoman that came with it is not the correct one. The ottoman is round and from a different manufacturer, so it does not match at all. I would appreciate it if you could send me the correct Sand ottoman. Please let me know the next steps. Thank you for your assistance! - Terry O. for the Hemphill [redacted]" Reversible Sectional with Ottoman, Order Number: [redacted], Status: Shipped, Est. Arrival: Feb 20, [redacted].

Order #[redacted]: This morning, my sofa was delivered to my son's basement. I had measured the door width at 32.5 inches, just above the minimum 32 inches required for the sofa to fit through, according to Wayfair's website. I moved into my son's basement and needed a new sofa as my old one was too wide at 96 inches. The delivery team consisted of three men. The leader, a white man, was arrogant, while the two Black gentlemen were polite. Despite my measurements, the white man immediately claimed the sofa wouldn't fit. After some insistence, they managed to maneuver it in. Throughout, the boss complained, showing a lack of respect. As a 68-year-old retired Navy veteran with disabilities, being treated poorly by service providers is unfortunately not new to me. While I appreciate the sofa's quality and comfort, the disrespectful experience tarnished my overall satisfaction. This accumulation of negative encounters makes older women like me feel marginalized. Regrettably, I will not be purchasing from Wayfair again. - B.J.

On February 17th, I placed an order for the Ophelia end table with storage under order number [redacted]. The delivery took place on February 21st. Upon assembly, I encountered an issue with the legs not fitting properly. One of the legs could be inserted, but the other three couldn't due to their close proximity. This situation led me to improvise and search for longer screws to attach the legs from the outside. It was challenging to find the correct screws as they were metric-sized. After visiting multiple hardware stores, I finally managed to attach the legs, although the end result differs from the product image. I am disappointed that this issue was overlooked prior to shipping, causing me inconvenience and additional expenses. This experience has left me uncertain about making future purchases from Wayfair unless some form of compensation is provided.

Order # [redacted] – 12-inch Lassen mattress and sleigh bed headboard. I encountered issues sending an email through Wayfair's website and had to find their email on gethuman.com. I requested a return for the mattress but couldn't explain everything due to limited space. Unexpectedly, a new replacement was promptly shipped, showing Wayfair's excellent service. As first-time customers, we may prefer a different king-sized mattress model, not California king. The boxed sleigh bed frame needs to be exchanged for the correct color and size after resolving the mattress situation. Looking for a swift resolution, kindly contact me using the email on my account or the one provided. It's under my wife's name, Steve Hyatt.

I ordered a rug from Wayfair on 2/15/[redacted] for $64.15. Unfortunately, when I received it on 2/21/[redacted], it was the wrong size. I contacted Wayfair, and they were willing to send me the correct size. However, today (2/26/[redacted]) I received an email saying my order was canceled due to it being out of stock. When I called to inquire, the customer service representative confirmed it was indeed out of stock. I mentioned the item was still listed on their website as available for purchase with a delivery date of 3/5/[redacted]. The representative suggested the page might not have been updated. After insisting to speak to someone else, I was told the item was in stock, but the original price was a mistake. I felt misled and frustrated by the conflicting information provided. Eventually, another representative offered me a 25% discount. I am disappointed by this experience and would appreciate if Wayfair could honor the original price and send me the correct size rug.

I placed an order on Wayfair with one-day delivery, expecting it yesterday before leaving town to avoid having the package sit outside. I called customer service to inquire about the delay and was informed rather bluntly that the delivery date was just an estimate. I asked for a refund on the expedited delivery fee since it was not clearly communicated, but was denied as it was considered an estimated time. Despite being a loyal customer, I was disappointed with this response. Customer service's attitude was not satisfactory. I feel let down after years of being a customer, as a gesture of good faith, I believe the delivery fee should have been refunded. I value relationships over money. As a business owner myself, I would always prioritize customer satisfaction. Considering the handling of this situation, I am contemplating returning the rug and purchasing it elsewhere due to this experience with Wayfair.

I am looking for the contact number for Wayfair UK. I also need the correct UK or overseas contact number for the Fabrizio Sliding Quadrant Cabin shower unit. There have been several leaks on the new cabinet installed last Autumn. My builder believes the shower unit was faulty from the beginning. Can you provide me with recommended plumbing services for fitting these showers? The matter is urgent as I have already requested a replacement diverter head for the shower attachment. You can reach me via mobile at [redacted]1, but please only send messages that I can reply to or discuss over the phone. Thank you.

Hello, I typically don't write reviews, but I felt compelled to share my experience. I have bought various items from your company and recommended around twelve to thirteen people who also made purchases. I had several things in my cart, including a dinette set, a toddler's bed, sheets, a vanity makeup desk, quilts, and more. I inquired about a potential discount on the dinette set along with my other items, and despite no manager approval, I was denied. I believed a company like Wayfair wouldn't want to miss out on a sale over a small discount. Unfortunately, I decided to empty my cart and will not be shopping here again. I will also inform my family of my decision. Thank you for the good service and past purchases. I hope this feedback is constructive. With 20 years of experience in medical sales, I have insights into various sales approaches. Thank you, Linda J.

Hello, I ordered a bed frame last week and received a text from XDP courier yesterday stating it would arrive between 2:03pm to 4:03pm, but it didn't show up. After contacting their customer service, I was informed it would arrive later that day, which didn't happen. They mentioned my package was "carded" without anyone attempting to deliver or contact me. I had to take time off work for the expected delivery. After following up today, I was given a new time frame of 2:45pm to 4:45pm and had to take another day off. This situation has caused significant disruption, and I would appreciate if Wayfair could assist in ensuring the delivery takes place today as I can't afford to keep missing work for it.

Dear Customer Service, I wanted to share my feedback regarding the 3-piece furniture set I recently purchased. Unfortunately, I find the pieces to be uncomfortable due to their small size and low height, making them hard to sit on for both myself and my family members. The cushions are not as soft as I expected, causing discomfort, and even making my head numb when resting on the armrest. While I do appreciate the color and texture of the set, the firmness of the couch and loveseat is a major issue. I would be grateful if we could possibly exchange this set for a more plush and comfortable one. Please reach out to me via email at [redacted] or call/text me at [redacted]. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this concern. Sincerely, D.C. Order Details: Product: Polston Modern 3 Piece Standard Living Room Set Brand: Latitude Run Upholstery Color: Crimson Red Quantity: 1

Hello! Recently, I bought two pairs of curtains for $72 each, and today I wanted to order two more. However, I noticed the price had increased to $79, and then later to $88. Initially, I saw them listed at $69. I called customer service, and the agent mentioned prices change hourly. Unfortunately, she apologized and stated she couldn't do anything about it, saying, "It happens to the best of us." I found this response odd. Why couldn't she offer me the original price I bought them for? The situation seems suspicious to me, and I am considering canceling my order. I hope to get this resolved soon. Best regards, L. Beveridge

I recently placed an order for 2 Janurio 1 Light single bell pendants in silver brushed nickel and matt white, along with 6 watt LED bulbs. I had a change of heart and now wish to switch the order to 2 Janurio 1 Light single bell pendants in brushed satin Nickel with Clear shades and filament bulbs. I have canceled my initial order and am now waiting to place the new one, which is time-sensitive due to low stock. Can you please confirm that I can reorder without being double-charged? Your assistance in this matter is highly appreciated. Thank you, Brenda

I recently placed an order for an Astoria Doyon Double Bed 4ft 6" with order number [redacted] on May 7th. I informed the customer service representative that my husband and I, both in our 60's, had been sleeping on the floor and were eagerly awaiting the delivery. However, the bed arrived on 17/03/20, which was later than expected. Despite receiving the delivery date via email on March 12th, I did not receive the bed on the scheduled day. I contacted customer service multiple times and did not receive a satisfactory response. Even after speaking to Gareth and attempting to cancel the order, I was informed that it had already been dispatched. To add to my disappointment, I found the same bed on another website for a much lower price. The lack of communication and delayed delivery have left me dissatisfied. I hope to receive some form of compensation for the inconvenience caused. Thank you. Lynn W. 67 Dolphin Ct Rd, Paignton, TQ3 1AB, [redacted]

Regarding order # [redacted], while the issue appears to be resolved with a credit to my account, I want to outline some concerns encountered during the process: - The item was ordered on January 9, [redacted], and I promptly updated my address following an email request. - On February 14, I noticed the order status as "on hold" and was informed that the address update was not in the system. Consequently, the order was reset with a new ship date after 3/24/20. - Despite being informed of a delivery date of 3/19/20, the item I received was damaged due to inadequate packaging, and I suspect it was a previously returned item. Moreover, the delivered item did not match the original order specifications of 48"Hx36"Wx13"D. The dimensions of the delivered item were not as expected. In the event my requested item was unavailable, I question the practice of delivering a substitute without customer consent.

I recently coordinated the return of my 7-drawer chest of drawers with Wayfair. Panther, a collection company appointed by Wayfair, picked up the items on March 18th. I financed this purchase through Barclays bank via Wayfair. I am concerned about having to repay a loan for items I no longer have. I sought clarification and was informed that once Wayfair receives the returned goods, they will handle the finance and reimburse any payments deducted from my bank account. Despite this, Barclays bank has already processed the first payment. Please advise when you will reach out to them to prevent additional payments for returned items. Thank you for your attention to this matter. Best regards, Jennifer H. [redacted]

Dear Customer Service, I am writing about Order #[redacted], which was delivered via FedEx Canada. Upon receiving the order yesterday, I was excited to unpack it. However, after my husband assembled it, we were disappointed with several aspects. Initially, we noticed that the item did not sit stably on the floor and wobbled. We had to sand the bottom to make it more secure. During this process, we observed poor craftsmanship, as one of the feet was cracked, indicating the use of low-quality materials. Furthermore, the small shelf where the door slides was also problematic and required sanding for it to function properly. It seems like closer attention should be paid to the quality control of these products before they are shipped out. Unfortunately, this experience has left us dissatisfied, especially considering the price we paid ($[redacted].00). As a result, we have decided not to place any future orders with Wayfair and will not recommend your products to others. Thank you for addressing these concerns. Sincerely,

I recently ordered a bird bath expecting it to be made of stone. However, I received a small box containing a green metal item instead. It was much smaller than I anticipated, more suitable for a dollhouse. I contemplated returning it due to the discrepancy from the photo and my expectations. However, the lack of a printer for a return label and the costly return process deterred me. This experience has been disappointing, and I have decided not to make any future purchases.