My beautiful sectional (Sand) arrived today but with an ottoman that doesn't match. The...

GetHuman4381968's customer service issue with Wayfair from February 2020

Help with my Wayfair issue
The issue in GetHuman4381968's own words
My beautiful sectional (Sand) arrived today but with an ottoman that doesn't match. The ottoman that was sent to me is round and is a completely different manufacturer, needless to say it is NO match. Could you please send me the matching ottoman (Sand). Let me know what the next move will me. Thank you so much for your help!! Terry Ott*Hemphill ***" Reversible Sectional with Ottoman*Order Number: ************Status: Shipped**Est. Arrival: Feb **, ****

GetHuman4381968 did not yet indicate what Wayfair should do to make this right.

How GetHuman4381968 fixed the problem
I called them this morning and between us we discovered I had received the wrong ottoman and somebody else had been delivered mine. We worked through the situation and discovered that mine is only a few miles away from my home so Wayfair called them and I will be delivering the wrong one to the right person and picking up mine from the other guy. Problem solved! So easy to work it out!
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Wayfair

Customer service issue
Reported by GetHuman4381968
Feb 21st, 2020 - 8 months ago
Fixed
GetHuman4381968 shared how to fix
Seen by 2 customers so far
Similar issue to 4034 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman4381968 started working on this issue
Feb 21st 6:17am
GetHuman4381968 confirmed the issue is fixed. Hooray!
Feb 21st 7:05pm

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