Antonia Daughtry ******@***.com*******Wayfair Order Number****************to Wayfair*Fi...

GetHuman3837563's Complaint issue with Wayfair from October 2019

Help with my Wayfair issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3837563's own words
Antonia Daughtry ******@***.com*******Wayfair Order Number****************to Wayfair*First, thank you for reaching out to me, via an email with a **% offer for next order, however, I cannot fully express how disappointed I was with this order. I took the time to research several pieces and based on reviews, etc I sincerely thought I had made a correct decision.*The first box that I opened was damaged from transit...and then I discovered the gaping hole in the back...I did receive a credit and thought since its against the wall I will tape it and it should be*fine.*This morning when I opened the second box...I see that the front bottom and side bottom are damaged..and not from transit..but poor workmanship. As I explained to customer service when*I was told I could return but would have to drop off at a ups or fedex center...I am **, living alone and just had knee replacement ...how can I get a **pound nightstand in my car..who would pay to have it packaged, when all I was being offered at that point was a return label.*So I took the credit, honestly I will go and look for another nightstand in a store...I cannot even give this to goodwill...I would be embarrassed so I will use it in my garage, I am having a neighbor help me move it to the garage. I took and sent pictures.*I wish you well but I think I am done with Wayfair, which is a shame as my daughter just bought a house in NJ and was going to get several things for them.*Sincerely,*Antonia Daughtry

GetHuman3837563 did not yet indicate what Wayfair should do to make this right.

How GetHuman3837563 fixed the problem
contacted and spoke with customer service - they were very accomodating
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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
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Wayfair

Complaint issue
Reported by GetHuman3837563
Oct 27th, 2019 - 2 years ago
Fixed
GetHuman3837563 shared how to fix
Seen by 5 customers so far
Similar issue to 7944 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman3837563 started working on this issue
Oct 27th, 2019 4:10pm
GetHuman3837563 indicated the issue is not fixed yet.
Oct 27th, 2019 9:03pm
GetHuman3837563 indicated the issue is not fixed yet.
Oct 28th, 2019 5:57pm
GetHuman3837563 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 5:29pm

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