Wayfair Customer Service Issues

Complaint 1: I placed an order for the Altus 5 Drawer Chest on September 7th, [redacted], after being informed that there were 6 in stock. Despite receiving an email on September 12th, [redacted], stating that they were restocked, I have still not received my dresser. I am frustrated with the delay and eager to receive the item I purchased. Complaint 2: I am extremely disappointed with the handyman service provided for assembling my son's $[redacted].47 Flemington Bed, which resulted in significant damage. The handyman, Paul, assembled the bed incorrectly, causing the frame to be bent and even ripping my son's brand new mattress. My husband, who is rarely home, recently discovered these issues and I am upset by the poor assembly quality and subsequent damage caused by the handyman.

I purchased a nightstand from Wayfair two weeks ago, and I am facing an issue with the door not closing properly; it keeps popping back open. I was told that the company would reach out to the manufacturer and provide me with a solution within two days, but I have not received any communication yet. After following up, I was informed that they would get back to me within another two days, but unfortunately, no action has been taken so far. The representative suggested that I consider hiring someone to fix the problem, but no further assistance was offered. This experience is unlike my previous interactions with Wayfair, where I did not encounter such difficulties.

Dear Customer Service, I want to thank you for looking into the issues I have experienced. In my previous email, I mentioned receiving a bed with stains on some parts. Your response only mentioned a replacement being ordered, which led me to believe it would cover all missing parts and the stained ones. The replacement I received was for the missing part only, and the stained parts remain unaddressed. This situation has become quite frustrating and a waste of time. I had clearly outlined these concerns before and patiently waited for a resolution. Unfortunately, I now have a complete but damaged product. I hope you understand my disappointment in not having all my concerns addressed previously, leading to this incomplete and damaged product. I kindly ask for your immediate attention to this matter and welcome any viable solutions. Regrettably, I am currently dissatisfied with the product's condition, shipping delays, and the inadequate response to my previous concerns. I have been a loyal Wayfair customer for years, but this current order has been challenging. I hope for a prompt resolution to restore my trust in your services. Thank you for your understanding and I anticipate your response.

I saw the commercials on television and decided to make my first purchase from Wayfair, Order No: #[redacted]. Placed the order on 04/10/19 and was told it would arrive on Monday, 07/10/19. I arranged to be home that day for the delivery. It's now 2:45 pm on the 7th, and I still haven't received it. Tracking information only says the order is being processed with no delivery time provided. I'm frustrated as I was informed by a sales representative that he could only email Hermes Carrier and wait for a response, unable to offer a resolution. Knowing Wayfair uses Hermes Courier, I wouldn't have placed the order due to previous bad experiences with them. If Hermes doesn't deliver today, I plan to cancel the order, ask for a refund, and shop elsewhere. Disappointed with Wayfair.

I received an Angel Line: Windsor Glider & Ottoman for my baby shower a few weeks ago. I never opened it as I knew what it looked like since I chose it, and my boyfriend's mother bought and sent it to him. My mother recently went to his house to pick it up as she was finishing the nursery before my due date next week on October 13th. While assembling it, she discovered a missing preset lock bolt to attach the back of the glider, leaving nothing to screw in. Is it possible for the manufacturer to send me the missing lock bolt instead of returning the chair? Thank you. Lindsi I.

Over the weekend, I bought items on Wayfair. Unfortunately, on Monday, they canceled my order, charged me again for some items, and only shipped less than half of my order. I've tried to contact them, but I couldn't get through. The number they provided doesn't work as I am currently outside the US. I need help with this issue.

As a job coach at Highbury College, I oversee work placements for our level 1 students. I am currently working on a project to restore the Hilsea Lido, a charity-run place with its 85th anniversary coming up next June. I am rallying local businesses to make it a safer and more enjoyable place for families. While I have secured donations from building maintenance companies, a tarmacking firm, and DIY stores, I am in urgent need of picnic benches. I would greatly appreciate it if Wayfair could support this community project by donating a picnic bench. Kind regards, Miss Karen Richardson, Highbury College. Email: [redacted] Phone: 02[redacted]08.

I am a job coach at Highbury College, responsible for organizing work placements and community projects for our level 1 students. Recently, I have been working on a project to restore the Hilsea Lido, a charity-run facility that holds sentimental value as it approaches its 85th anniversary next June. Despite the lack of government funding for restoration, I am determined to make it a safer and more enjoyable place for families in the community. Thanks to the support of various departments at the college, I have secured donations from building maintenance companies and DIY stores for supplies. However, I am now seeking assistance in acquiring picnic benches for families to use at the Lido. I am reaching out to Wayfair in the hope that they may consider donating a picnic bench to support this community project. Kindest regards, Miss Karen Richardson

Order number: [redacted] was delivered on October 3rd without assembly instructions. After contacting customer service on October 5th, I was told they would be emailed to me by the 7th. Despite multiple assurances and calls on the 7th, the instructions were never received. I had to purchase missing hinges for the sideboard and found extra pieces in the pack with no clear place for them. While offered a refund for the hinges, I am still in need of the assembly instructions as the unit seems incomplete. This experience has been frustrating as it is my second problematic purchase with Wayfair. I am considering requesting a full refund and potentially returning the item.

I'm not making a complaint, I just can't find where to ask for help on your site! I'm looking for gold Christmas lights, not orange. Last year, I ordered lights from Wayfair that were supposed to be gold, but they were orange when they arrived. I have gold lights on our office lobby Christmas tree already, but I needed more. Unfortunately, with the orange lights, it looked more like Halloween than Christmas. Do you have actual gold lights available? I need to order a few boxes. Thank you for your assistance with this.

Hello. I received my duvet cover order today, but upon opening the package, I discovered gross reddish stains. It appeared like a squished mosquito or blood marks. I took pictures of it. I dislike the hassle of returning and waiting for a replacement, so I decided to wash it with stain remover. I am puzzled as to how the stains got inside the folded package unless it was returned by someone else or occurred during packaging. It's just unpleasant to deal with.

I ordered a Harriett B twin size bed, but the footboard was missing upon delivery. The delivery was supposed to be last week, and I need this sorted out today as I am running out of time. Additionally, I had sent photos of the damaged nightstand, and a $35 credit was issued. However, the nightstand was over $[redacted], and $35 is not sufficient for the damage. I am very disappointed with the service I have gotten. I just want the twin posts and footboard, as well as a replacement nightstand as promised to be delivered via FedEx next day.

I ordered a Mendoza Couch and Automan scheduled for delivery on September 30th. After it didn't arrive by October 4th, I contacted customer service. They mentioned the 3rd party delivery company would contact me by the 7th. I was informed on the 7th that the furniture should arrive on the 8th between 10am and 3pm with a 30-minute prior notice. It's now 6pm, and my furniture still hasn't arrived. I'm extremely disappointed with this experience, especially since it's my first purchase from your company. Punctuality is essential when scheduling deliveries, and this situation has left me unimpressed. I hope this issue can be resolved promptly.

Hello! I hope you're doing well. I'm Susan from Malaysia. I recently selected around 43 items of furniture and other items from your website for my new home in London. I need to discuss the delivery date with you because the scheduled date is not convenient for me. Since I won't be in London all the time and my flat will be empty, can you arrange the delivery for when I will be in London from October 14th to October 17th, [redacted]? Please inform me so I can proceed with checking out and paying from my basket list. Thank you, Susan

I purchased a rug in May for over $[redacted], and unfortunately, it turned out to be of poor quality. Despite reaching out to customer service numerous times and requesting a refund more than 20 times, I have not received a resolution. The rug ended up being so thin that it moves around easily, causing a safety hazard that resulted in me tripping and breaking my leg, which is especially challenging for me as someone battling cancer. I am feeling frustrated and at my wit's end with this situation, and if the issue is not addressed promptly, I may have to consider taking legal action. On a positive note, I am satisfied with the TV stand with a fireplace that was also part of my order. Please contact me at [redacted] as soon as possible with an update on this matter. Thank you, Lori.

I need assistance with returning an item that I received, but it is not showing in my order history on the app. How can I proceed with the return process when the item is no longer listed in my orders? Delivery Details: Order Number: #[redacted] Tracking Number: [redacted][redacted] Delivery Partner: DHL Parcel UK Delivery Address: Luiza Cernautan 7 John Perrin Place FLAT 7 Harrow, HA3 9UP United Kingdom Item: Maximus Fleece Throw Brand: Symple Stuff Quantity: 1 Color: Burnt Orange Contact Information: Email: [redacted] Phone: +[redacted]16

I'm having an issue with my recent order. Order No. [redacted] I purchased these items for a friend on 10/6. On Monday, she changed her mind and wanted a bigger rug. I tried to cancel the order the same day, but it had already shipped earlier than expected. Although it's great they shipped quickly, I now need to return the rug pads. Once my friend finalizes her choice, I plan on ordering from Wayfair again. - Karen White

Order #[redacted] I have received notification that my order has reached the delivery company today. Unfortunately, they are unable to deliver it until next week due to their busy schedule. Transporting the sectional couch myself is not an option as we lack a suitable vehicle. We have been sofa-less for two weeks and were hoping for it before the long weekend. Is there any chance you could request the delivery tomorrow instead of next week? Your assistance would be greatly appreciated. Thanks, Jonelle S.

I have been a loyal member of the Tried and True Program, consistently meeting all the requirements for posting reviews with photos each month. However, this October, I am unable to locate the Tried and True free products on Wayfair’s website. Despite numerous searches using various keywords related to the program, I cannot find the page displaying the available products and their availability status. Typically, this search would lead me to a page showing the products alongside the percentage claimed by other members. I value this program and would appreciate any assistance in locating the products so I can place my order for this month. Your help is greatly appreciated. Thank you! - N. Roberts

I recently made a purchase on the Wayfair website for an office chair with order number #[redacted]. I opted for Wayfair due to competitive pricing and the promise of 2-day shipping. However, after expecting to receive my order on 10/16/[redacted], I received an email stating that it would arrive on 10/21/[redacted]. I chose Wayfair over Amazon Prime specifically for the expedited shipping, so the delay is disappointing. It is crucial for companies to accurately communicate shipping times to avoid customer dissatisfaction and potential loss of business.