Wayfair Customer Service Issues

Subject: Concern Regarding Order #[redacted] Dear Wayfair Customer Service, I am writing to express my disappointment with my recent purchase experience. Despite being a loyal customer for years, I faced issues with my recent order #[redacted]. Upon attempting to assemble the bed I purchased for my guest room, I discovered that a crucial piece of the headboard was missing, as only 2 out of 3 boxes of parts were delivered. I contacted Wayfair and spoke with 3 different representatives, only to be informed that the missing item is anticipated to arrive next month. Additionally, the parts I did receive were stained, which was disheartening. Although these stains may not affect the functionality of the bed, I expect to receive pristine products when making a purchase. I have always been satisfied with my previous Wayfair orders and have never encountered such issues before. I kindly request assistance in resolving this matter promptly. Sincerely, Tanya C.

I recently received an email from you advertising a sale. I checked the price for item HILN [redacted] and noticed that the sale price today of $30.35 is the same as the regular price it has been for months, which is misleading. This kind of advertising isn't fair to customers, and it feels like a deceitful practice. Despite leaving multiple messages over several weeks regarding a bed I am interested in, I haven't received any information. I want crucial details about the bed before I make any further purchases, especially since I've already made a significant payment for another item in the past. After being a customer for over 4 years, the lack of transparency and false sale prices will make me hesitant to continue ordering from you. This situation raises concerns about misrepresentation and legal implications that should be addressed promptly. - E.R.

Order # [redacted] I placed an order for a crystal chandelier on September 20th with the assurance that it would be delivered by September 30th. Despite receiving regular updates that it was being prepared for shipping, I was surprised to find out today that the order is now on backorder with a new shipping date of October 24th. When I made the purchase, only three items were left in stock, prompting me to order it right away. Unfortunately, I needed this chandelier for a family event. This sudden change in shipping status has left me feeling let down by Wayfair's customer service. I have been a loyal customer of Wayfair, relying on them for my online shopping needs. However, this experience has made me reconsider my trust in the company. I hope this issue can be resolved promptly and that I receive my order on time.

Hello, I purchased the Towe TV stand on Sunday, September 23, with an expected delivery date of Thursday, September 26 (order #[redacted]). Although I was initially informed it would arrive on Thursday, I later received notifications indicating it was rescheduled for Friday and then Monday, September 30. I generally have a positive experience with Wayfair, but this delay has inconvenienced me. I had prepared the room for the new stand ahead of time, and now I must reorganize it twice due to the extended delivery period over the weekend. As I have guests arriving, this situation is particularly disappointing. I kindly request some form of compensation for the inconvenience. Thank you. - Cathy K.

Hello, my name is Gale S. I bought a Worcester kitchen cart with a wood top, order number [redacted]. I only recently opened and assembled it in mid-September [redacted]. I noticed some marks on the wood surface that seem to be the start of chips. I have pictures of the issue and would like to know how to send them to you. I would appreciate a new wood surface top as a replacement. Thank you. Gale

Subject: Refund Confirmation - Wayfair Return Dear Sir/Madam, I am writing to address my recent refund request for the return of a wrapped canvas titled "Serene," with reference number CS[redacted]02RA. I contacted your customer service on September 30th to inquire about a delay in processing the refund. Your representative assured me that the credit would be reflected in my account within a few hours. However, I later considered that my banking account, linked to a government-issued debit card for disability direct deposits, might pose an issue for the refund transaction. I called back this morning to clarify this concern, and your representative informed me that the refund would be credited to my Wayfair account instead. Subsequently, to my surprise, I found that the refund had indeed been processed and reflected in my debit card balance. I appreciate your prompt resolution of this matter. Thank you for your assistance. Best regards, Arlene Frey

I was unaware that they canceled the item I purchased without informing me. After emailing them to verify the price, they confirmed it was correct and prompted me to order. Unfortunately, upon revisiting the product specifications, I discovered the item had been canceled. They explained it was unavailable and removed it due to an incorrect price listing. Despite receiving a confirmation number and shipping date, I am now unsure of what steps to take. Their offer of a 25% discount from the original price is insufficient. This item is a significant purchase for me, only affordable at the discounted rate initially advertised.

I purchased a bookcase over the phone on Friday, 27/9/[redacted], with a promised delivery before 3/10/[redacted]. I was informed I would receive an email or text from the courier with delivery information and tracking details to provide delivery instructions if I was not home. However, no communication was received. Upon returning home, my neighbor informed me that the package was left visibly at my front door without any attempt to deliver it discreetly or leave a card. Luckily, my neighbor safeguarded it. Leaving a parcel unattended poses a risk of theft and is an unacceptable practice by the courier.

I am requesting to cancel order no. [redacted] due to ongoing delivery issues with DPD. They claim to have attempted delivery several times, leaving a card each time, but I received no notifications. Strangely, another order from you delivered by DPD had no issues, with advance notification and successful delivery. When I contacted DPD, they suggested an incorrect address, which cannot be the reason as they have my correct postcode. Due to this continued problem, I feel it best to cancel the order to avoid further complications. Rest assured, this is not a reflection on your service, and I will still be a returning customer. Thank you for your understanding. Best regards, Christine Chudley

I received my order of 2 sets of Pimpernel place mats packed in two separate boxes filled with packing peanuts. The place mats are not fragile and could have easily fit in one box without excessive packing material. I was disappointed by the environmental impact of the packing peanuts used. I plan to leave a negative review and will not continue to make purchases from your company. I recommend considering more eco-friendly alternatives like bubble wrap or paper packaging, as used by Amazon.

I recently purchased new items for my home in Naperville, Illinois. Although I received a notification that my queen bed was scheduled to arrive yesterday, it did not show up. The tracking information was updated around 9:30 pm yesterday to indicate delivery today. Once again, I waited all day with a friend but it's now 8:34 pm and the bed has not been delivered. The tracking still states it's coming today before 8. I am getting frustrated as I have been waiting all day for the delivery. Can someone please assist me with this issue? I am a loyal customer of Wayfair. Thank you, Kathy S.

Subject: Order #[redacted] Issue Hello, I am writing regarding an order I placed with your company (order #[redacted]). I recently received an email stating that my order was canceled due to a pricing error on your end. I have proof of the item, description, and price I paid, which I can provide if needed. I am disappointed by this turn of events. I firmly believe that by accepting my payment, a contract was formed which should be upheld. I am not in agreement with the cancellation and expect my order to be honored as originally intended. I kindly request the contact information of a higher authority within your company for further discussion on this matter. I hope for a prompt resolution, as I am considering taking my concerns public if necessary. Thank you for your attention to this issue. Sincerely, D.M.

I am reaching out regarding an order placed for my son's bed that was scheduled for delivery on Sept 23. Unfortunately, the bed has not arrived yet, causing a lot of disappointment for my son. I previously contacted customer service and was informed that it was delayed at the border, with an expected delivery date of Sept 27, which has passed, and the bed is still not here. This situation is becoming increasingly frustrating as I have had to continuously follow up to track the shipment. Additionally, I purchased another bed for my other son, and I am dissatisfied with the quality as there are stained wood grains that do not match and it is not sturdy. Furthermore, after receiving an army dining table set, two of the chairs are significantly wobbly. If this is the standard of products offered by Wayfair, I am reconsidering future purchases due to the lack of quality. I request prompt assistance in resolving these issues. Thank you. - Krista Scheer

In August, I purchased two white 4-drawer chests. Unfortunately, two screw-in handles were defective and couldn't be attached properly, leading to ongoing frustration. Despite multiple attempts to resolve the issue, it persists. Recently, I received replacement handles without accompanying screws, a disappointing oversight indicative of poor service. An assistant assured me the missing screws would arrive by last Thursday, but they have yet to materialize. Given my elderly, disabled, and unwell state, I would greatly appreciate a single helpful individual from Wayfair addressing my concern. As I struggle with online navigation, I kindly request contact via 01[redacted]02. Thank you for your attention. - M. Auty

I am extremely disappointed with the service I received today. The worker who came was unprepared, confused, and even asked for my help during the job. The furniture was not assembled correctly, with holes in the wrong place and a piece left unattached. I demand a full refund, including the assembly cost. This inconvenience has wasted two work days, and I urgently need the furniture removed. This has been the most disappointing experience I have ever had dealing with a company.

I purchased curtains from Wayfair over two weeks ago. Despite the order stating that they were delivered on September 20th, only half of the items arrived, missing the curtains. Wayfair was notified, and they proceeded to send additional cushions but not the curtains. I request the curtains to be sent urgently since they have been paid for and are overdue. Order Number: #[redacted] I await your prompt response. Best regards, Shona

I have been eagerly awaiting the delivery of a bed with an estimated delivery date of October 2nd, [redacted]. According to the tracking information, the bed is currently at the delivery depot. I am feeling uneasy about the delivery company as their reviews are quite negative. I am worried that when the bed finally arrives, it might be damaged. Unfortunately, when I try to track the parcel through the depot, it shows as "no parcel found." Despite the payment being deducted from my card account, I am still wondering where the bed is. It's disappointing because I was considering purchasing additional bedroom furniture from your website, but I am now hesitant to do so.

I made a purchase with an estimated delivery date of October 10th (order number: [redacted]). However, the new delivery date is showing as the 23rd, despite it being shipped today. I am concerned that it will take nearly three weeks to reach me. This delay is extremely inconvenient for my project, especially since the product listing still indicates a quick turnaround time on the website. The misleading information has caused a significant delay in my plans, particularly as I had a deadline in place due to guests arriving who require the item for the bathroom. I would appreciate your guidance on this matter.

Hello, I am a new customer looking to purchase my dream bed from the Canadian site. I am located in Toronto, Ontario, but I'm having trouble as the website seems to be directing me to the US checkout instead of Canada. I have not received a response to my recent email inquiry sent a few days ago regarding this issue. The bed I am interested in is the Everly Quinn Renee in grey, Queen size, SKU EYQN1039. It was priced at $[redacted], and I was also planning to buy a gel bamboo memory foam topper. I am concerned about the website glitch and the incorrect checkout location showing up repeatedly despite my attempts to fix it. I have reported this to Google as well. I hope to resolve this soon before the item goes out of stock. Thank you for your assistance.

I am a loyal customer of yours. During the last shipment, my husband, Kenneth B., placed the first order with a new credit card from Wayfair, and unfortunately, the item arrived completely broken. The replacement for the same table was fine, but we didn't receive the discount for our next order as expected. I am requesting the discount for our next purchase and that the individuals responsible for the damaged first delivery do not handle our shipments in the future. I have taken photos of the paperwork and the damaged item. Even the delivery team in the second shipment was shocked by the condition of the first delivery. If you require the photos, kindly send me an email so I can provide them. Thank you. Sincerely, Ana Z. B.