I purchased an area rug from you a while back. ******** . It started having a urine typ...

GetHuman-dsholerw's customer service issue with Wayfair from August 2019

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The issue in GetHuman-dsholerw's own words
I was vacuuming it first and noticed a urine smell coming from it. No dogs or cats around. I had to shampoo it. It made the smell worse. ... I purchased an area rug from you a while back. ******** . It started having a urine type smell. All I’ve done is vacuumed it. I had to shampoo it it stunk so bad. That made it worse. Do you have any idea how I could gets this smell out? I’ve purchased several rugs from you guys and so far don’t have this problem with them. Any suggestion would be helpful. Thank you, Debbie Sholer
I had to rent a Shampooer especially for this rug. I can’t even have it in the house now, it smell so bad.
I’d like to know first if this is a dye problem? Then if because it was dyed in Turkey or else where, if that might be the reason it smells so bad? And third, is it just this lot with the problem, or all of them this way. I’m afraid to shampoo my other‘s that I’ve purchased from you. And very disappointed that this has happened. If there’s a different lot that might be better, I would like this one replaced. But if they all smell, once there are shampooed, I would like a refund so I can buy one that I can shampoo.
I have purchased several items from you in the past including rugs.
I would love to know how I can clean it so it doesn’t smell anymore. This was the last purchased rug I’ve bought from you. So it’s only a year or so old.
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Wayfair

Area rug Casablanca Collection size *‘x**‘ Multicolor Design b***a-C**** *******
Customer service issue
Reported by GetHuman-dsholerw
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 6186 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-dsholerw started working on this issue
Aug 5th, 2019 12:23am

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