Re: Invoice no: ************Hi, I ordered * mattress toppers tonight only to discover t...

GetHuman-paulajhu's customer service issue with Wayfair from October 2018

Help with my Wayfair issue
The issue in GetHuman-paulajhu's own words
Re: Invoice no: ************Hi, I ordered * mattress toppers tonight only to discover that they are not as thick as I had believed once I had read the reviews. I am looking for something much deeper. Therefore I tried to cancel the orders immediately via my mobile phone and also online via my account but the system would not accept this and would connect to the orders I had placed so that I could cancel. Please rectify and cancel order asap as I do not want to receive these. Any monies taken, please refund asap.*Thank you

GetHuman-paulajhu did not yet indicate what Wayfair should do to make this right.

How GetHuman-paulajhu fixed the problem
I rang Wayfair the next morning and got through to a helpful customer service representative who cancelled my order and arranged for a refund. He apologised for the problems I had encountered trying to cancel the order myself. Kudos points to Wayfair for sorting quickly and easily!! :)
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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
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Wayfair

Customer service issue
Reported by GetHuman-paulajhu
Oct 22nd, 2018 - 3 years ago
Fixed
GetHuman-paulajhu shared how to fix
Seen by 11 customers so far
Similar issue to 1097 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account

Timeline

GetHuman-paulajhu started working on this issue
Oct 22nd, 2018 10:52pm
GetHuman-paulajhu confirmed the issue is fixed. Hooray!
Oct 23rd, 2018 5:38pm