Wayfair Customer Service Issues

On November 1, [redacted], I made a purchase on Wayfair using the Zibby service, submitting a down payment and signing the contract. However, when I checked my Wayfair account on November 5th, the order did not show up, only displaying a recliner I ordered and received on October 9. Despite contacting Wayfair, they confirmed they had no record of my order. After reaching out to Zibby, they attributed the issue to a system glitch and agreed to cancel the order, allowing me to reorder. Even after waiting four days and checking my Zibby account, the order still appeared. As of November 17th, I am still in contact with Wayfair and Zibby to resolve this matter. Zibby requires an email from Wayfair confirming they did not receive or ship my November 1st order. Despite speaking to multiple Wayfair representatives, the situation remains unresolved. The looming payments to Zibby for an order never received by Wayfair are causing me distress. I am disappointed by the lack of resolution and it's affecting my perception of Wayfair's services. I am seeking assistance in resolving this issue promptly.

I would like to speak with someone directly. Contact me at # [redacted]. This is the second vase I have received completely broken. I am wondering if it's possible to receive one intact, or else I will have to request a refund. It would be unfortunate because I really wanted this vase. The issue seems to be with the packaging. The vase should be wrapped in bubble wrap, secured with tape, then placed in a box with additional protection around it to prevent movement. It's crucial to label the box as "VERY FRAGILE" so perhaps I can receive my vase intact and without any scratches.

I am writing about my recent order #[redacted] for the Alexander Solid Blackout Thermal Rod Pocket Single Curtain Panel by Viv + Rae. I placed the order on November 6, [redacted], with an expected delivery date of November 13, [redacted]. Unfortunately, the package arrived on November 20, [redacted]. To my dismay, only one curtain panel was included instead of the two that were ordered. After contacting customer service, I was informed that only one panel was available and the remaining one would be sent in 1-2 weeks. This delay has left me without curtains for nearly a month. I am disappointed with Wayfair's handling of this order and this is the second unsatisfactory experience I have had with them. I feel compensation is warranted for this inconvenience and mishap. I hope this can be resolved to ensure better service for future customers. Best, Trevor

On 11/19, I ordered a Christmas tree and selected to get it sooner for delivery by Wed 11/21. I received a confirmation email at 2:58 pm on 11/19, indicating the purchase would arrive on Fri 11/23. However, on 11/20 at 12:08 pm, I got a second email changing the delivery date to Mon 11/26. After contacting customer service and explaining the situation, they arranged for express delivery at no extra charge due to the inconvenience caused by the changing dates. Despite this, I later received an email stating the service level couldn't be changed and was charged $45.99. Subsequently, I received a tracking number on 11/20 at 4:41 pm with a delivery date of Mon 11/26. When checking the tracking information on 11/21, it still showed the label was created on 11/20. After reaching out to customer service again and not finding a resolution, I inquired about contacting corporate but was not provided with clear guidance. My order, placed on 11/19, with a 2-day delivery service, is now scheduled to arrive on 11/27 according to the latest information available.

I had a frustrating experience on the phone while placing my order for a comforter set. The call got disconnected before my order was completed, and I am unsure if it went through. Despite trying to call back multiple times, I keep reaching a recording instead of speaking to a representative. I provided my credit card information and was in the process of confirming the 20% discount advertised on Facebook when the call was dropped. I am hoping to receive confirmation via email regarding the status of my order, if the discount was applied, and if there are no taxes charged. My name is Nancy Riddle, and you can reach me at [redacted] or 1-[redacted]. I was purchasing the Oropeza 3 piece pink blush king size comforter set for $[redacted].99, expecting it to be around $[redacted] after the discount. Thank you for your assistance.

I am facing numerous challenges with Wayfair. Despite being a loyal customer who has made multiple purchases and referrals in the past, my recent experience has been a complete disaster. In early September, my husband and I ordered a beverage fridge which arrived several weeks late and broken. Dealing with Wayfair's customer service, especially my assigned caseworker "Megan," has been a frustrating task due to communication issues and delays. I was asked to provide a video of the faulty fridge before they agreed to send a replacement control panel for repairs. After waiting for months, Megan informed me that they couldn't find anyone to fix it and suggested I find someone myself. This whole ordeal has dragged on for nearly 4 months, and now a new fridge won't arrive until after Christmas. I am thoroughly disappointed and will not be recommending Wayfair to anyone after this terrible experience.

I placed an order for 5 rugs on Tuesday, but my husband surprised me with new rugs before I could cancel the order online. The $[redacted]+ purchase was still pending when I tried to cancel it. Despite my cancellation, I received a message that the items had shipped earlier than anticipated. I now need guidance on intercepting the delivery as I cannot use any of the rugs. They all need to be returned. I either need to decline the order at the door or have return labels provided at delivery. Kindly assist with this matter. L. D. [redacted] Springtree Trl Cibolo, TX [redacted]

I recently purchased the Fayette four-piece patio set from Charleton Home. Despite the delayed delivery, I was looking forward to setting it up. However, upon opening the box, I found loose screws and washers scattered inside, separate from the instructions. The hardware checklist mentioned three Allen wrenches, but none were included. I only received 9 washers instead of the required 40, and 14 bolts instead of 40. The incomplete set has been disappointing. Along with this, a recent couch purchase from Wayfair resulted in us receiving two boxes with different colored pieces, adding to the frustration. These experiences have made me hesitant about future purchases from Wayfair.

Hello, I recently received my new kettle order, but unfortunately, there is a chip on it. Since it's a Christmas present for my mom, I was disappointed. I hope you can assist me in resolving this matter promptly. Thank you, S. Smith

I understand the importance of credit scores, but mine has been affected unknowingly due to identity theft. I am actively working on resolving this issue. I am a dedicated individual with two jobs, and I assure you that I will make timely payments. With the holiday season approaching and my grandchildren eagerly waiting for gifts, I kindly request a chance to prove my commitment to Wayfair. There are specific items my grandkids are hoping for, and I am eager to fulfill their wishes. Please consider granting me the opportunity to show my loyalty and responsibility. I am determined to demonstrate my reliability by making all future payments without fail. Your approval is crucial, and I humbly ask for a chance to rectify this situation. Thank you for your understanding.

Hello, I recently received order #[redacted] containing the Lockwood Server by Loon Peak in Antique Black/Cherry. I am extremely disappointed in the item and question why Wayfair sells such low-quality furniture at the price I paid ($[redacted].99). The server is made of cheap synthetic material rather than real wood, as I expected. Several issues I have noticed include: - The bottom of the top drawer feels like cardboard - The top does not resemble real wood as depicted online - The back is thin and stapled on, resembling cardboard - The latching system for the doors seems cheaply made The server's actual quality greatly contrasts with the Wayfair website's description and images. Returning a 75.24 lb. item is challenging, especially for someone with mobility issues like myself. I am deeply disappointed in Wayfair and have lost confidence in the company's furniture products. Best regards, G.

I was wondering if Wayfair decided to pull their commercials from Morning Joe following Mika Brzezinski's allegedly homophobic comments. Wayfair previously removed ads from The Ingraham Angle due to controversial remarks made by Laura Ingraham, who later apologized. I was considering shopping with Wayfair, but their decisions have made me hesitant about any potential political biases. If Wayfair also pulled ads from MSNBC, I would be more inclined to shop with them. However, if they didn't pull from Morning Joe, it would confirm my suspicions of double standards. It's disappointing when upper management gets involved in controversies. As consumers, all we want is to shop without being involved in political debates. I had many items saved in my cart and I'm keen to learn more about Wayfair's stance on advertising with networks that may feature homophobic language. Thank you.

Order # E[redacted]: The latest item received had a damaged corner (glass top). I've already reported this, and they said they would send a new top. So far, every item I've received has been damaged or lost and had to be replaced. I have a few conditions: 1 - Pick up all the pieces from my apartment and provide a full credit for the table. Or 2 - Send a new glass top with a team to install it and take the damaged one away. Or 3 - Considering all the issues with this order, I'm asking for a significant credit from Wayfair and I'll arrange for glass repair if possible. I've spoken to my bank, and they've temporarily credited me until this is resolved with Wayfair. Given the history of this order, it's been quite a challenge. We even had to use folding tables for our Christmas dinner. I have photos of everything. Please respond promptly.

I am extremely disappointed with the bed I purchased in September. It has caused significant stress as it arrived without all the necessary parts, forcing us to sleep on a mattress on the floor while awaiting the missing components. When the parts finally arrived, assembling the bed was a challenge due to pieces not fitting properly, requiring a three-person effort. The ottoman bed could not function as intended because the supporting leg was too long and bent, leading to the bed frame breaking when attempting to use the ottoman feature. Now, another part of the metal frame has broken. The poor quality of the product has left me frustrated and disappointed. While I do not expect any resolution, I felt compelled to share my dissatisfaction and express that I will not be making any future purchases from your company. It is clear that better quality control measures are needed for your products to prevent such subpar experiences.

I recently bought a china cabinet from Wayfair. However, after receiving it, I discovered missing lower doors. I requested replacements online, only to receive upper doors instead. After contacting customer service, I learned that the lower doors were on back order. Despite the upper shelf not fitting and issues with the drawer handle, I have yet to receive the correct parts. I am frustrated with Wayfair's response and lack of resolution. I expect to receive the missing lower doors promptly to assemble the cabinet correctly. This experience has left me dissatisfied, and I will not be using Wayfair in the future or recommending it to others.

I am requesting to return the Anson Crown Pet Crate that was received as a gift, as we no longer need it due to the loss of our pet. Can you kindly provide a return label for Order # [redacted] delivery to [redacted] E 36th Street, Apt. [redacted], Charlotte, NC [redacted], United States? The total payment was $[redacted].58, processed with a MASTERCARD ending in [redacted]. Pending charges will be settled upon shipment, and all charges will appear as Wayfair. For further communication, please reach out to me at [redacted] or 1-[redacted]. Thank you.

On December 26th, a team of three workers assembled my bed set. I spent more than $[redacted] for their service. Unfortunately, the crew did not properly assemble the bed, as it collapsed during the night, leaving me struggling to reconstruct it. Despite tipping them $60, the job was not done correctly. Being over 65, lifting the heavy mattress was challenging. I kindly request a refund of the amount paid for the unsatisfactory job. I have been a loyal customer for more than three years, even after my previous home was lost in the California wildfires. I have recently relocated to Colorado and have additional items awaiting installation from your company. Thank you.

I purchased a Valencia LED TV cabinet on December 7th as a Christmas gift. Initially, the delivery was scheduled for December 21st at my work address. However, I later received an email from Wayfair informing me that the delivery date got pushed to December 28th, a day when my workplace was closed due to the Christmas period. Consequently, I tried to change the delivery address to my home with the link provided in the email. On the actual delivery date, December 28th, I got notified by DPD that the item was being sent to my work address. After contacting DPD, they arranged to deliver it to a shop on Saturday, the 29th. Despite this, the item was deemed too large for the shop, resulting in it being sent back to my work address again on the same day. After going to great lengths to receive my parcel, including having my manager wait all day at work, I faced more disappointment. When I went to collect the parcel from the DPD depot, I was informed they only received one part of my consignment. This entire experience with Wayfair and DPD has left me feeling frustrated and dissatisfied, especially since I have been unsuccessfully trying to address this situation over the phone with River B from Wayfair. I am eager to speak with a manager to resolve this matter promptly. Thank you, Stephanie S.

I ordered a Valencia LED TV cabinet for Christmas but faced multiple delivery issues with conflicting information. Despite attempts to change the delivery address, the item still ended up at my work on a day my office was closed. After hours of waiting for the delivery, the tracking information suddenly changed, and the parcel was not delivered. I then had to personally go to the DPD depot to find out that only part of my order was available. I have been in contact with Wayfair all week, with River B supposed to handle the matter but failing to do so. I am frustrated and disappointed with the lack of resolution and would like to speak to a manager to get this sorted promptly. - Stephanie

I purchased a Valencia LED TV cabinet on *th December as a Christmas present. Initially, the delivery was set for **st December to my work address, but it was later rescheduled to **th December. Due to the holiday closure, I tried changing the delivery address to my home, yet the final notice from DPD still indicated my work address. After multiple attempts to redirect the delivery, it ended up back at my workplace on Saturday **th. Despite waiting all day, the tracking status changed, causing further delays. Frustrated, I decided to pick it up at the DPD depot, only to find out they had only received part of my order. Disappointed with Wayfair and DPD's handling of the situation, I've been trying to resolve this with River B from Wayfair to no avail. I am seeking assistance and would like to escalate this matter to a manager. Thank you, S. Shearman.