Wayfair Customer Service Issues

Hello, I am experiencing difficulties with my Wayfair purchase made on December 27, [redacted]. I bought two $75 egift cards using separate $75.00 Visa gift cards. While one egift card arrived promptly with no issues, the other was mistakenly scheduled for future delivery instead of being sent on the same day. I contacted customer service immediately to address the problem. The representative sent me a gift card voucher via email, but it turned out to be invalid. After several attempts to add the $75 to my account balance - which were unsuccessful - the matter was escalated to the IT department. It took until yesterday to receive a response, and I was informed that the problem seemed to stem from the Visa gift card, advising me to contact Visa as the transaction was pending. Upon contacting Visa, they directed me back to Wayfair, stating they needed to approve the transaction or refund the money to the Visa gift card. Calling Wayfair again, a friendly representative tried to assist but couldn't cancel or approve the transaction, needing to involve another department. I noticed a new $75 transaction pending on my regular Visa card, which I had used for a different purchase on Wayfair and was not the original Visa gift card used. I am growing increasingly frustrated and would appreciate it if the initial transaction could be cancelled to refund the $75 to the Visa gift card, and the new transaction on my regular Visa account could be cancelled. I kindly request prompt assistance with this matter. The original order number is [redacted]. Thank you!

I am disappointed with Wayfarer. Although I used to be a loyal customer, the recent bed we bought was a nightmare. Initially, the assembly nails were missing, causing inconvenience. Despite receiving the nails late, we discovered more missing pieces and wheels needed for the bed frame. Several attempts to get the missing parts from Wayfarer have failed, particularly the wheels necessary for the drawers to function. We ordered the bed on November 22, and as of January 8, it remains unassembled due to missing components. This experience has left me frustrated, and I doubt I will order from Wayfarer again. It's unfortunate as I used to be a regular customer, but this recent product quality and service have been highly disappointing.

I purchased the Jenkinsburg Comforter [redacted]% Cotton 3 Piece Bedding Set from Wayfair, and I am experiencing excessive lint shedding from the chenille piece. This lint is getting all over my clothes, sheets, and pillowcases. This shouldn't be happening considering the price I paid. I would appreciate if someone could reach out to me to address this problem. Thank you.

I purchased a chair for $[redacted].99 on sale, and two days later, it was priced at $[redacted].99. Two days after that, the price dropped to $[redacted].00, totaling a $[redacted].00 difference in just 4 days. As a senior on a fixed income, I feel this treatment is unfair. Since it has been less than a week, I believe I should be reimbursed for the price difference and applicable taxes. I have contacted the [redacted] number numerous times but keep getting a busy signal. I also sent two texts through their system but have not received any response.

The Halstead Pantry Cabinet has been a big disappointment for us. Wayfair doesn't seem to care either. Unfortunately, the product's design is very poor, and we have faced multiple issues assembling it. Despite my husband's experience in furniture assembly, this particular piece has been a nightmare. The misaligned holes forced him to improvise, even using his own tools to fix the flimsy parts caused by the bad design. Every step of the assembly process was a struggle, and if it were solely up to me, I would have discarded it immediately. The time and frustration we've endured with this cabinet are simply not worth it. Regrettably, this will be our first and last purchase from Wayfair.

Today, I received my Jonathan cot bed order, but was disappointed to find that the delivery only included the cot and no mattress as expected. The cot itself had several issues, including unstable slats on the headboard, chipped wood with missing paint, and numerous scratches that made the paint finish look poor. I urgently need the cot set up for my baby who is due on Monday, so I would appreciate receiving the mattress on Monday morning. The cot does not match the quality depicted in the picture and described in the product listing – it is off-white, less stable, and overall not satisfactory. Attempts to contact customer service by phone were unsuccessful, so I hope to reach a resolution by email at [redacted] I paid a significant amount for this product, and I am seeking a solution for the subpar quality and missing items. Thank you, Demi.

Dear Wayfair Customer Services, I am disappointed with the service I received this weekend when the farmhouse sink I ordered was installed. The ‘professional’ sent by Handy accidentally damaged my new cabinet while attempting to install the sink. Despite my cabinet being the correct size, he claimed it didn't fit properly and left without resolving the issue. This unfortunate incident has caused delays in my kitchen renovation project and incurred additional expenses. I am seeking compensation for the damaged cabinet and hope to resolve this matter promptly. Sincerely, J.H.

Hello, I recently purchased a Racing Driver Toy Box by Roba for my pregnant sister-in-law, but she hasn't received it yet. There was a mistake in the postcode; it should have been M7 2GP instead of M7 2PG. The correct address is 28 Bugle Close, Salford, Manchester. According to tracking information, the parcel was signed for by someone named PEDRO in Middleton on Friday, the 18th at 10:40. Unfortunately, DPD, the delivery service, has not been helpful in resolving this issue. The postcode M7 2PG doesn't exist on Google Maps, but it should have still been delivered to the right address at 28 Bugle Close. I'm reaching out because I am disappointed with the lack of response from DPD and confused about the whereabouts of the parcel. This was meant to be a gift for my pregnant sister-in-law and brother for their upcoming baby. I don't understand how the delivery ended up in Middleton when the correct address was provided. The package was meant for Ruth Appleby. Thank you, Best regards, Imogen

Order #[redacted] Patty V. I am writing about an order I placed on January 3, [redacted]. Despite numerous attempts to contact the customer service team for updates, I have not received promised call backs. I had to personally track the delayed package through the freight companies as the customer service team only repeats information available on the tracking site without additional effort. I hope to finally receive my item soon to end the frustrating experience with the company's customer service. I pray that the item arrives in good condition, as I prefer not to require any further assistance. Despite being assigned a customer representative supposedly overseeing my order, I have not managed to speak to them or received call backs despite leaving messages since January 3, [redacted]. If you would like to discuss and improve my perception of the company, please reach out using the number provided. Thank you.

I was the 15th delivery today, and only two out of the three boxes for my bed were delivered. The delivery driver was unaware of the missing box. After contacting customer service, I was informed it could take up to 48 hours to locate the missing box. Additionally, one of the delivered boxes was open and the bed frame inside was damaged. When requesting a replacement for all three boxes, I was hung up on after being put on hold for 10 minutes. Tracking three boxes should not be this difficult, and the incomplete delivery caused inconvenience and stress, especially considering I am 7 months pregnant. I am requesting a prompt delivery of the complete order and a refund.

I wanted to shop on your website but it seems I can't access it without entering my email address, which I'm hesitant to do as we don't have a prior relationship. This would imply I'm consenting to receiving unwanted emails. Alternatively, I could input a fake email address, potentially causing issues for someone else. While I may resort to this, I prefer to be honest in my transactions. I hope that integrity is important to your business practices as well.

I recently received an order for a Tupac cotton throw in ivory and grey, as well as a two-pack of cotton throws in ivory and Dan. I received two of each item with purchase order CS[redacted]88. The blankets are supposed to be a loose knit style, but I noticed long pulls all over them. I am concerned that cutting these pulls may cause the blankets to unravel. I am quite disappointed with the quality, especially with so many long pulls present. I bought these for a baby shower I am hosting, and the baby is a boy, hence the colors of grey and blue. Can I please have these blankets replaced?

I recently bought a sectional sofa from Wayfair on 12/6/18, under order number [redacted]. Prior to receiving it, I noticed a billing error (charged with interest instead of the no-interest plan) and had my credit card company dispute it during shipping. When the sofa arrived, I was disappointed with its smaller size and child-like appearance compared to the description. After contacting Wayfair, they assured me it was refunded, which I interpreted as a refund and not a return. I donated the sofa to a family in need and bought a different one for myself. Subsequently, I was charged again by Wayfair as the credit card company wasn't informed of the return. I was recently notified about the need for pickup, which I missed in the email. I informed a support person, Amberly, about my situation, but only received limited responses. I hope to resolve this issue soon as the full amount is still on my Wayfair credit card, including the protection package. I am seeking clarification and possibly a discount due to the significant discrepancies in the product received. Thank you.

Hello, Order Number: [redacted] I appreciate the excellent delivery service provided by the professional and accommodating gentlemen. While I adore the trunk, I have some concerns about it. One of the doors does not close completely and feels stuck when closing, requiring extra force. Moreover, there are areas where the wood seems to be bubbled up, possibly damaged by water, creating a bumpy texture. Additionally, there are visible scratches and rough edges on the wood, approximately six or seven lines measuring 4-6 inches each. Although I love the trunk, I am disappointed by these damages. Please advise on how this issue can be resolved. Thank you, R.

Hello, I recently purchased a 2-piece sectional and encountered delivery delays. The initial delivery date was moved from Friday 2/15 to Tuesday 2/19. However, only one piece arrived late on 2/19. The second piece was supposed to be delivered on Wednesday 2/20 but did not arrive. After contacting FedEx, they mentioned an unsuccessful delivery attempt due to the package not being on the truck. They have now rescheduled the delivery for Thursday 2/21. I am frustrated as I had to wait at home on both Tuesday and Wednesday, missing work. It's confusing as to why both pieces weren't delivered together since one was already received. Any insights would be appreciated. Thank you, Keya Z.

I am reaching out because I have received conflicting information regarding an order I attempted to place this morning. The items I tried to purchase were a bed frame (ANEW3980), a cat tree (ATM1172), and a mattress (ANEW1198), totaling $[redacted].65. Despite receiving an error message and failed transaction after clicking to confirm, the amount was held as a pending transaction in my bank account. I have not received a confirmation email. After contacting Wayfair, the initial representative mentioned forwarding my case to the financial department, but following up later, another representative noted there was no confirmation number tied to my order. The uncertainty of being charged without having a confirmed order before the sale ends has left me anxious. Notably, I updated my phone number to [redacted] from [redacted] during checkout, which may have caused some confusion. I am seeking clarification on the status of my order to assure no unintended charges occur and to potentially benefit from the current sale. Thank you for your attention to this matter.

Regarding the missing screw issue with the Mind Reader coat rack, I received a package from Fedex with loose screws in the box. Unfortunately, one screw is missing, making it impossible to assemble the coat rack. The package seemed tampered with as the box was not sealed properly. This unprofessional packaging has left me very upset as a loyal Wayfair customer. I urgently need the missing screw to be sent to me. I am disappointed that there is no option to call for assistance, and I urge a prompt response either by phone or text at [redacted]. Your quick attention to this matter would be greatly appreciated. -Daphne

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Hello, I recently bought the Casanova coffee table and got a replacement for a damaged metal part which I’m now happy with. I had planned to get the Casanova end tables as well but noticed they're no longer in my cart and have been renamed Hagy. I'm unsure if the Hagy tables are identical to the Casanova. Customer service mentioned the Casanova is discontinued and the Hagy only comes as a set or just the coffee table. I need the matching end tables, but I'm stuck with just the coffee table. Can you help confirm if this is accurate? Thank you, Danielle L.

I purchased a glass and steel table from Wayfair for £[redacted].99. The courier company called to arrange delivery while we were on holiday, so we scheduled it for 2nd March. Despite being told we would be either the first or last delivery, the table never arrived by 10 pm. I contacted Wayfair this morning to express my dissatisfaction with the lack of a specified time frame, no text updates as promised, and ultimately, no table. The representative assured me they would investigate the issue. I am extremely disappointed with this experience as it inconvenienced us, causing us to wait all day and night for nothing. We were considering ordering chairs from Wayfair, but now I am hesitant due to this letdown. The situation feels unjust, and I am very frustrated.