GetHuman-hillenc's customer service issue with Wanderu from January 2019
Help with my Wanderu issue
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The issue in GetHuman-hillenc's own words
We need to get the tickets fixed so that the trips are in the right direction! ... The reservation is wrong. I want to get it fixed or canceled. Tickets (bus rides) are in reverse order. My credit card was charged for Wanderu and Ourbus Inc. We called and were told this could not be fixed - which is nonsense! I do not need a refund but the trip needs to be fixed for the correct dates and times. If you refuse to fix it I plan to dispute the charges on my credit card.*Res * ********
We want the tickets fixed so that the trip from Binghamton to NYC is Friday night and the trip from NYC to Binghamton is on Sunday.
Students use this service a lot - Without proper resolution we will make sure to give Wanderu maximum bad reviews and negative publicity and report to Better Business Bureau.
We tried calling but of course Wanderu has no phone number - a ridiculous situation. Trailways said they would refund (-**%) off price. We do not want a refund, but if tickets don't get changed we will dispute the charges on the credit card (which Trailways acknowledged as another route to take!)
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