I received a refund from the third party seller to my credit card. It's just over half of what I paid for the sofa cover. According to credit card statement the refund was made by Walmart Canada. My question is why couldn't I return the item to the store for a full refund.

GetHuman-dancesma's customer service issue with Walmart (Canada) from August 2019

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The issue in GetHuman-dancesma's own words
Return an item for a full refund as it didn't fit my sofa. ... I ordered a sofa slip cover from the Walmart online store. I received my order when I tried it on my sofa it didn't fit. I went back to Walmart only to discover I couldn't return it as it was from a third party seller. I did not know this at the time as I bought it online. I had assumed everything that you bought you could return to Walmart for a full refund. **I was told by Walmart I would have to contact the third party seller and ask them for a refund. I sent the seller an email letting them know the sofa cover did not fit and I wanted to return it and I want a refund. The seller offered me **% of what I paid the purchase price of the sofa cover was $**.**. * I sent them another email and told them it was not satisfactory they increased their offer to $**. I emailed the seller again telling them that was not acceptable. They offered me a full refund providing I return the item to them or $** and I can keep the item. As I have to pay for shipping it was cheaper for me to keep it and receive the $**. my order *********** Ejoyous Polyester Loveseat Sofa Couch Stretch Protect Cover ***I paid Walmart for this product through my credit card and therefore I should be able to return it to Walmart for a full refund not have to haggle for a refund. This is what I had to do with the third party seller this is not a good way of doing business.
When you sell and advertise products for sale online, customers assume you are buying from Walmart and not from anyone else. It's frustrating as I now I have a product that is absolutely useless to me and I am out of money.
I would like to return the item to the Walmart store and have the rest of my money refunded.
I have been a customer of Walmart for at least ** years. I expected better customer service than what I received.
I have tried calling Walmart and it didn't help.
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Walmart (Canada)

Customer service issue
Reported by GetHuman-dancesma
Aug 25th, 2019 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 722 others
0 customers following this
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Timeline

GetHuman-dancesma started working on this issue
Aug 25th, 2019 12:45am
GetHuman-dancesma indicated the issue is not fixed yet.
Aug 25th, 2019 12:46am

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