Walmart (Canada) Customer Service Issues

While at Champlain Mall Walmart today, I encountered an employee encouraging me to use self-checkout, which I prefer not to do due to concerns about job displacement. I communicated this to the employee, who then arranged for a clerk to open a traditional checkout lane for those of us who shared this preference. Unfortunately, the clerk who assisted us expressed discontent audibly, lamenting about customers avoiding self-checkout and how it was not her responsibility as a floor clerk. I felt uneasy about her demeanor and decided to address it with her. She offered an apology, though it seemed insincere to me. This interaction left me feeling dissatisfied with my visit and has led me to reconsider whether I will continue shopping at that location in the future.

Hello, I am writing to share a recent experience I had at the Walmart location on [redacted] Fernbank Road in Ottawa. On Monday, November 18th, while shopping with a friend, I encountered disappointing customer service at the cashier-operated register. The cashier insisted that customers pack their own items, stating it was a store policy for the past five years, which I found unusual compared to other Walmart stores. Despite requesting the cashier to pack the items while scanning them, she refused and displayed impolite behavior throughout the interaction. This decision took me by surprise as it goes against the standard service I've received at other Walmart locations. The cashier's attitude was unfavorable, and her demeanor did not align with basic customer service expectations. I feel it's necessary to address this issue as the poor customer service experienced should not be overlooked. If the packing policy is indeed in place, it should be clearly communicated to all customers. I believe clear signage at each register would eliminate confusion and manage expectations accordingly. Although I don't have my receipt, I've provided my friend's details in the subsequent section for your reference. I would appreciate it if you could investigate this matter and reach out to me regarding the steps taken to resolve this situation. Store #: [redacted] Terminal id: WMTCJ010286 TC#: 9[redacted] 6[redacted] [redacted] Date: 11/18/19 Time: 13:10:23 Best regards, S. Fraser

Hello, I am concerned about the limited selection of Barbie clothes available in stores. My granddaughter is starting to play with Barbies, and it is essential to find affordable clothing options for Barbie, Ken, and the little sister dolls. In the past, these items were easily accessible at stores like Zellers, K-Mart, Walmart, and Toys "R" Us in Nl. However, it has become challenging to find a variety of choices in physical stores now. Online options are limited too. Please consider stocking more Barbie clothing items in your stores instead of focusing solely on groceries. It is critical to provide kids with the opportunity to enjoy their childhood and engage in imaginative play. Thank you.

Hello, my name is Harold Solomon. I placed an order back in November that I have not yet received. Despite receiving an email stating that my order was delivered, I never got a notification card in my mailbox. After checking with the post master at my local post office, she mentioned that the order wasn't available for pick up. Since I did not receive the order, I would like a refund to my credit card for an item I never received. The order number is [redacted]. Thank you.

I contacted the head office regarding a return of Earth Spirit slippers. As I had misplaced the receipt, I was advised to reach out to the store's manager. After doing so, the manager mentioned that the receipt could be retrieved using my debit card. However, upon reaching customer service, the slippers were scanned and deemed not to be from Walmart. Despite knowing I purchased them there along with work boots for my son, a shoe department employee was brought in to assess the situation. They suggested the slippers were from Clarks Shoe Store, showing me a picture from their website. Despite my assurance of purchasing them at Walmart, I was unable to have the receipt checked due to the accounting department's unavailability. Eventually, I located the same slippers at the back of the store, which led to a credit being issued to my debit card. The whole incident, unfolding in front of other customers, left me feeling embarrassed and stressed, especially given my age of 71.

Dear Walmart Canada, I enjoy shopping at your store, but recently had a disappointing experience with the return process. The security person inspected my bag for returns, which felt invasive. This person even followed us out of the store, making us feel uncomfortable. This treatment lacks respect for customers. As a loyal shopper, feeling scrutinized is disheartening. It's essential to treat customers with dignity and respect. I hope this issue can be addressed so that all customers feel valued. Thank you.

I recently received an email about a package from Walmart that I didn't order. The order number listed is [redacted], and it appears to have been shipped. The tracking number provided is [redacted], showing delivery to a Timmins address on Nov 5. Interestingly, the billing address is incorrect, but the ending digits of my credit card are right. I'm unsure if this is a legitimate order or a possible scam. Any advice or insight would be greatly valued.

My roommate, Jennifer N., ([redacted]) and I, Jennifer B., ([redacted]), placed an order for prints at the Metrotown Burnaby location, but they were mistakenly sent to the [redacted] store at Lougheed Mall in Burnaby instead of the Austin Ave store. I was able to pick up the prints I paid for, but the free ones we received through the 12 days promotion, which included 2 8x10 prints and 2 wallet size sheets (2x4), were not ready for pickup. Due to both of us being disabled, and the Austin street location being a 4-hour travel time, could you please change the store pick-up location to Metrotown Burnaby? Your assistance is greatly appreciated. ❤️🙏🏼

I placed an order online about 30 minutes ago, and it's currently listed as "in progress." I tried calling Corporate Walmart at 1-[redacted]-[redacted] to cancel the order since it hasn't been processed yet. Unfortunately, I was disconnected by two representatives. The third representative, Miguel, couldn't access the website walmart.ca, so he suggested transferring me to Walmart Canada, but they were closed at the time. I'm seeking to cancel order number [redacted] as I prefer to pick up the items at a Walmart store. I believe customers should have the option to cancel a pending order that hasn't been delivered.

My 22-year-old daughter, J., who has learning disabilities, needed to submit a portfolio for a job application. Two days ago, she went to Walmart in London, Ontario, Whiteoaks, to print photos from a USB drive. Usually, we've had staff assistance with printing, so we were surprised at the cost this time. J. expected to pay a similar amount but ended up spending $[redacted] for just 36 photos, opting for 4x6 prints but being told 6x6 was the smallest size. She felt unsure and followed the staff's recommendations, resulting in her spending a lot more than expected. I wish I had been there to help her question it. I believe emailing and printing the photos would have been a much cheaper option. Can you clarify why each print cost $2.70 and assist in refunding some money? I always believed Walmart provided affordable printing services at the self-serve counter. Is the $2.70 per print the standard rate for self-serve printing at Walmart?

I purchased a 1-year PS membership on November 29, [redacted]. After trying to track my order, I found a tracking link from Loomis in my email. However, when I called them with the tracking number, they couldn't find anything under my name. I contacted Walmart and discovered that the membership was supposed to be sent electronically to my email, not shipped physically. After contacting Walmart, I was told it would be sent right away. It has been almost 30 hours since then, and I still haven't received it. I even checked my junk folder. After calling again today, I was informed it might take another 24-48 hours. This PS membership is a Christmas gift, and I'm upset and frustrated by the delays. Why did it take so long to email this to me since November 29th? Joy

I recently called the Walmart Superstore on 4th Ave in St. Catharines three times seeking information but didn't receive any help. The customer service line was busy with no response after 15 calls. When trying to reach the right department, I faced difficulties transferring the call. Even after indicating the department, there was no answer after 10 to 15 rings. The store lacks staff availability even when open until 11 o'clock, resulting in poor service. The self-checkout lanes outweigh staffed counters, leading to frustrating experiences. Reviving personal phone assistance and ensuring efficient call transfers by training staff could enhance customer service. Prioritizing customer care over profits would benefit the overall shopping experience. The store's current state with empty shelves and inadequate assistance falls short of meeting customer expectations.

I have been trying to get assistance via social media for weeks now, specifically reaching out through Twitter. My husband and I have faced significant challenges this year due to various medical and financial issues, which we are still working through. I provided detailed information to the Walmart Canada Twitter account previously and would prefer not to repeat myself to avoid further embarrassment. A charitable friend reached out to a local organization on our behalf, and they generously provided us with $[redacted] in Metro grocery gift cards and a $[redacted] Walmart gift card for the holidays. While the grocery cards worked without any problems, I encountered an issue when trying to use the Walmart gift card for purchases during Black Friday. Upon reaching the checkout, I was informed that there were no funds available on the gift card. This was a distressing and humiliating experience, especially with the holiday crowds around. I understand the prevalence of fraud during this season, but I assure you that I am not involved in any fraudulent activities. In a previous conversation with Walmart Customer Service, I provided the transaction details, including the date, time, and register used. I have since found the physical card and shared its information as well. I am hesitant to approach the charity again for help due to the embarrassment I feel. I believe there must be a resolution for this situation, as the charity believes they provided me with funds, which leads me to assume they were charged for the amount by Walmart. Hence, Walmart received payment, but I am left empty-handed.

I need to file a complaint about the poor customer service I received. I ordered a canvas for a Christmas gift but never got an email saying it was ready for pickup. I called several times and was never informed that the store's system was down. The customer service representatives did not speak English correctly, and I was hung up on multiple times. I want a refund and won't be ordering from Walmart Canada in the future.

I am a frequent shopper at Walmart, purchasing groceries weekly. Recently, I had an issue with a $75 gift card I bought just before Christmas, which was not working. Upon visiting the Bradford Ont Walmart with the receipt, a customer service manager rudely informed me that the purchase was final and refused to assist, mentioning it may not have been activated. This poor experience has left me out of pocket and disappointed in the customer service provided by this location. As someone working in the Customer Service Industry, I value the importance of positive word of mouth advertising. Unfortunately, this incident also impacted my son's Christmas gift. I hope this matter can be addressed appropriately. Sincerely, Kathie Chrysler

On December 9th, I placed an order with Walmart Photo Centre for a 16x20 metal plaque, under order no. [redacted]. The order was supposed to feature 16 pictures from our European vacation, commemorating our 25th wedding anniversary. However, when I received the parcel on December 23rd, I was shocked to find it contained a picture of someone else's child instead. Despite contacting Walmart Photo Centre and obtaining a refund, I am deeply disappointed by this mix-up. It's unsettling to think someone else may have received my order or that it wasn't processed correctly. This mishap has affected the Christmas gift for my wife, and I hope measures can be implemented to prevent such errors with online orders in the future. Thank you for listening. Best regards, Eric T. from Winnipeg, MB

Unsatisfactory Customer Service Encounter: I would like to share my recent frustrating incident at the Milton Walmart on Steele's Avenue on December 30. While using the self-checkout, we were abruptly informed by a staff member that we were no longer allowed to use the scan gun and must use the POS scanner. Not only that, the staff member continuously monitored us, making us feel uncomfortable and distrustful. This encounter was very unpleasant and embarrassing. I recommend providing better training to your staff members. The staff member in question had a 15-year badge, which makes this experience even more disappointing. Unfortunately, I was unable to obtain the staff member's name. The terminal ID is WMTCJ009587. I hope to receive a response from you soon.

Good afternoon, I recently visited your New Minas NS store and had an issue with the pricing discrepancies of some basketball cards I purchased. The cards were marked at $29.92 on the shelf but rang up at $31.92 at the cash register. Despite the helpful and friendly assistance from the staff at the service desk, there were problems rectifying the situation. The manager, Jason, only agreed to adjust the price of one card instead of all three, which I found unprofessional. I believe the store was at fault for not having the correct tags displayed, causing inconvenience to customers like me. I have been a Sales Manager myself and understand the importance of honoring the scanning code of practice to uphold customer satisfaction. I hope Jason can reevaluate his decision and refund me the $20 with an apology for the trouble I experienced. Thank you for your attention to this matter.

Dear Customer Service Team, I wanted to share an email I received from David at Walmart Canada regarding a recent issue. David notes their gratitude for the opportunity to address the problem and acknowledges my positive attitude. He mentions being prepared to provide a CAD 20 resolution as discussed during our phone call. I am encouraged to confirm this agreement to move forward and kindly asked to request the closure of this case. David highlights their efforts to rectify the mistake and expresses hope for my understanding. Please let me know how to proceed, and I appreciate your assistance. Sincerely, Joani-Lynn H

I purchased a wheelchair online last month that was delivered to a nearby Post Office. I retrieved it and had it sent to a nursing home for my husband. Unfortunately, after only a short period of use, the back of the wheelchair fell off, posing a potential safety hazard. Upon contacting customer service, I received a return ID number and a refund was processed. I was instructed to print a mailing label from a pdf file and return the wheelchair to any local Walmart Customer Service Department for shipping. Despite following these instructions, it was not accepted at Walmart and I was advised to take it back to the Post Office. As a senior citizen, it has been quite challenging for me to handle the logistics of returning this item. I am disappointed with Walmart's service in this matter. If needed, the relevant details are as follows: Order #[redacted], Tracking# [redacted][redacted], Return ID #[redacted], Ezee Life Lightweight Wheelchair $[redacted].97.