Walmart (Canada) Customer Service Issues

I purchased a TV on December 28, which arrived in January. As I live an hour away from my job and stay with my girlfriend, who lives 15 minutes from work, we didn't unbox it until February. Unfortunately, upon opening it, we discovered a broken screen. Despite explaining that the damage occurred during transport, I was informed that it exceeded the 30-day return policy and was not eligible for a replacement. I have reached out to the manufacturer, but they stated it's not covered under warranty. Feeling frustrated by the situation and lack of assistance, I have filed a dispute with my credit card company against Walmart. It is disheartening to receive such treatment as a loyal customer. The solution is simple: replace the damaged TV and demonstrate care for your customers.

During my recent visit to store #[redacted], Sharon, a cashier, informed me they do not price-match with Chinese stores, which surprised me. Despite Sharon's attitude, I decided to go through another cashier for my $77.31 purchase. I found her behavior disrespectful and unprofessional. Sharon needs further training on customer service or a different role with no customer interaction.

I placed an order for an activity gym for my daughter several weeks ago, expecting delivery to the Cranbrook location by May 7th. However, the item has not arrived yet. My order number is [redacted]. Despite attempting to track the order, I have been unsuccessful. The email now indicates an estimated delivery date of the 27th, which is different from the initial information provided. The payment was deducted from my card weeks ago. If I had known it would take this long, I would have chosen a different supplier.

On May 29, [redacted], at 4:30 pm, my wife and I visited Wal-Mart #[redacted] Pharmacy in Brampton, Ontario, Canada to renew a prescription. Despite being the only customers, we were told it would take up to 20 minutes. We expressed our willingness to wait nearby to avoid the usual exposure to illnesses in the pharmacy area. To our surprise, we ended up waiting for over 40 minutes because the Pharmacist, a Muslim woman wearing appropriate attire, went to pray in the Consultation Room. Observing her perform her religious rituals felt unprofessional and left us waiting needlessly while she tended to personal matters during work hours. This incident highlights the importance of employees prioritizing work responsibilities over personal activities, especially in a customer service setting like a pharmacy. We hope for a resolution and accountability from both the Pharmacist and Walmart to prevent such occurrences in the future.

Hello, I am here to share my disappointing experience with the photo center and express my hope for a resolution. I placed an order with Walmart Photo Center on May 5th for a large canvas picture of my son for a special event. However, I received two confirmation emails the next day with different order IDs, even though I only made one order. I promptly contacted customer service on May 6th to address this issue. I stressed the importance, due to my cultural beliefs, that the second canvas should not be printed. Despite being assured that the second order would be canceled, I later discovered that both orders were being processed. After several attempts to resolve the situation, I faced a dilemma when I was informed that I could either receive a refund for the second order and have the canvas destroyed (ignoring my cultural concerns) or accept the second order without a refund. Despite my repeated calls and assurances from customer service that the second order would be canceled, both orders were shipped. The manager I spoke to was unsympathetic to my situation, resulting in ongoing stress and frustration. I am disappointed with the service I have received and am seeking a resolution to this issue. I have requested access to recordings of my calls on May 6th and 9th or 10th to address the miscommunication. I would appreciate if my concerns are taken seriously and addressed promptly. Best regards, Radmila

Subject: Feedback on Walmart Deerfoot Meadows Supercentre To the Walmart Customer Service Team, During my recent visit to your Walmart Deerfoot Meadows Supercentre location, I encountered an inconvenience that I would like to bring to your attention. Upon reaching the checkout, the only available option was self-checkout. While I don't mind using self-checkout for a few items, handling a full cart without a proper place to lay my groceries before and after scanning was challenging. I believe it would be helpful to have a regular checkout line for customers with full carts, especially considering individuals with mobility issues or those who have undergone surgery like myself. I felt compelled to share my experience as I believe providing better checkout options would enhance the shopping experience, particularly for seniors. It's essential to consider the diverse needs of all customers to ensure a comfortable shopping environment for everyone. Thank you for your attention to this matter. Best regards, J. Hurley

I experienced an issue with some Great Value AA batteries exploding and damaging my Xbox One controller on May 23. After contacting the local store and Great Value customer satisfaction line regarding the potentially hazardous batch of batteries, I was informed that both the batteries and controller would be replaced without a receipt. However, when I visited my local Wal-Mart (a 40-minute drive each way), I was told that a receipt was necessary for any refunds. Despite explaining that the Great Value brand has a no-receipt-required money-back guarantee, I was only compensated for the cost of the AA batteries after providing pictures of the damaged controller and leaking batteries, along with my contact information. I was promised a follow-up within 3-5 business days but had to call back after 6 business days to find that there was no open report about the incident. I am deeply concerned that the safety implications of selling reported defective batteries were not taken seriously, especially considering the potential harm to my young son who could have been holding the controller. I am dissatisfied with the lack of urgency and response from Wal-Mart and believe my Ocean Shadow Special Edition Xbox One controller should be replaced, and I should be compensated for the time wasted in resolving this matter. I hope Wal-Mart will address my concerns promptly.

I recently ordered a costly item from a retailer. I received an email confirming the order, but then received another email half an hour later stating that the order was canceled. I contacted WM Master Card, and they didn't see any issues as the order was still pending on their end. On my online account with the retailer, it shows the order as in progress. I'm unsure whether I should reorder the item, as I'm uncertain if the original order will eventually go through. The email I received from the retailer was unclear about the reason for the cancellation, adding to my confusion. I'm feeling totally perplexed about how to proceed.

I recently bought an air conditioner from Walmart on Preston Ave in Saskatoon on June 15, [redacted]. Unfortunately, I experienced extremely poor treatment from the employees and manager. When the air conditioner was priced higher at the till than on the pallet, I was met with rudeness and the manager even refused to address the issue. The situation escalated when I was accused of moving the pallet of air conditioners, resulting in a heated confrontation with the employees. After over an hour of this mistreatment, I left the store without making any purchases, totaling over $[redacted]. I decided to take my business elsewhere to Superstore and Canadian Tire. I want to caution others, especially fellow Northerners, to avoid shopping at Walmart in the city due to the unfriendly and disrespectful treatment I received.

I made a purchase at the start of June, but I've only received part of my order so far. This isn't the first time I've had issues with this company. They tend to send incomplete orders without including a delivery slip. My order number is [redacted]. The shoehorn has arrived, but the scissors are still missing. If I don't get the scissors soon, I will have to voice my concerns online. I would appreciate it if you could look into this matter for me. Thank you. Mary

I contacted the Walmart Head Office via email on July 7 regarding an incident at the Carleton Place Walmart Store. On July 8, while at the store, we observed a box left on the floor in the same area where my wife, Heather, had previously been injured by a falling box. We expressed our concerns to the duty store manager to prevent future accidents. The manager removed the damaged shelf and mentioned that Crawford and Associates would reach out to us. We are considering a compensation claim or legal action due to the recurring safety issue. If this is not the appropriate channel for such complaints, please redirect my concern accordingly. My name is Gary Lewis, reachable at [redacted] or [redacted] On July 2, [redacted], around 12:30 pm, my wife Heather Lewis experienced an injury at the Carleton Place Ontario Walmart Store when a box fell on her ankle in the sporting goods aisle. Store staff assisted her, and the incident was documented. Although X-rays at Carleton Place Hospital showed no fractures, her ankle was bruised and injured. Despite a follow-up call from Walmart staff on July 3, as of July 7, her ankle remains severely bruised and the safety hazard persists with the same box improperly placed. This ongoing situation requires proper attention and resolution.

I recently reached out directly to the company regarding an issue with my new outdoor living set, but I have not received any response after emailing them and attempting to call. The lack of customer service has been disappointing, and I am now seeking assistance to address the matter with the supplier. Below is the email I sent to them for reference: Subject: FW: Tuscany 5 piece chat set Attached is the photo I mentioned. Please get back to me. Thank you, Lorrie Manick Contact Information: Lorrie Manick | Artist/ Quality Assurance | Jostens Canada Ltd. [redacted] Dublin Avenue, Winnipeg, MB R3H 0G9 Tel: [redacted] / 1.[redacted] I'm hoping for a resolution to this issue promptly.

There seems to be an issue with our order sent through tforce. The tracking number we received is A[redacted]. However, the shipment keeps getting delayed with the date changing consistently without the package arriving. It appears that tforce received the shipment but did not have a delivery location. We are unsure how to expedite the delivery process. We attempted to reach out via the [redacted] number but were unable to speak to a representative. Furthermore, when we tried to use the help feature to track the order, it indicated that they could not locate the tracking number. We are having trouble inputting the letter "A" in front of the tracking number.

Hello, I placed an order for the Koolatron P95 12V Travel Saver Electric Cooler and Warmer (45 Quarts/43 liters) on July 18/19. The item cost $[redacted].00 plus taxes, and my first order number was [redacted]. I encountered a cracked lid upon pickup on July 23rd and subsequently returned it on Aug 6th, receiving a refund. Following the return, I reordered the same item on Aug 6th at the same price, with the new order number being [redacted]. Upon pickup today, I noticed the absence of the power adapter that was included in our previous order. I am inquiring whether the power adapter will be sent separately and the estimated arrival time. I did not receive an email notification for this order, but I checked the store in person. Kindly confirm if the power adapter will be shipped separately. Thank you, Angela M.

Hello, I recently ordered a bra from Walmart.ca and noticed that I was charged $10 for a single item. However, the tag on the bra indicated "2 for $12." I reached out to customer service where I spoke with RIO. She requested photos of the tag, item, and courier bag for verification, which I have attached. I am pleased with Walmart's service overall. RIO informed me that someone would follow up. Since the email address provided bounced back, I am reaching out this way for assistance in purchasing two more bras at the correct price of $12. Thank you for your understanding. I look forward to hearing from you. Best regards, Marie R.

I recently ordered a sofa slipcover from Walmart online, but unfortunately, it didn't fit my sofa as expected. Upon attempting to return it at Walmart, I found out it was from a third-party seller. This was not clear when making the purchase. I was advised by Walmart to reach out to the seller directly for a refund. After several emails, the seller initially offered a partial refund of 20% of the $34.46 purchase price, which I declined. Through further negotiation, the seller eventually offered a full refund if I returned the item or $18 if I kept it. Opting for the latter as it was more cost-effective due to shipping costs. I believe that since I paid for the product with my credit card through Walmart, I should have been able to return it to Walmart hassle-free. Having to go back and forth with the third-party seller for a refund was inconvenient.

I purchased a protection plan with a set of headphones from Walmart. When they broke, I returned them to Walmart and was instructed to call the provided number. The customer service representative was polite and guided me through the process. However, I did not receive the promised email with the return label after a few days as indicated. Despite following up and being told the label would be mailed to me, I never received it. When I returned to Walmart for assistance, they distanced themselves from the situation despite selling me the protection plan in the first place. As a long-time customer, I am disappointed with the lack of support for a product sold right at your cash registers. It seems these protection plans are more about profit than providing actual assistance. This experience is not up to your usual standards of customer service. Thank you for addressing this issue.

I recently contacted customer service about a disputed charge. Throughout the call, I had to provide my card number four times and was transferred to 45 different representatives. I was trying to reach a previous rep named Joanne from last week, but even after an hour of trying, I couldn't speak to her. I am disappointed with the service and lack of resolution. I would appreciate speaking to someone to resolve this matter and escalate the dispute, as well as receive some follow-up for the poor service provided.

I made a purchase a couple of weeks ago at the store and unfortunately lost my receipt. I researched the refund policy and found the following information which I had copied: "Walmart does not require a receipt to facilitate your returns, except for the exceptions mentioned above. Any items may be exchanged. For purchases under $25, you may choose to receive a cash refund instead. For purchases over $25, you may choose a store shopping card for the amount of the purchase." I also found this information: "If you are not fully satisfied with your Walmart brand product, simply bring it back and we will gladly refund your purchase or replace your item, no receipt required." I visited the store hoping for a cash refund as per the policy but was only offered store credit. I am disappointed by the discrepancy between the policy I found and the actual store practice.

Good news! My card worked in Mexico, but unfortunately, it has not worked in Guatemala yet, after one attempt today. I spend my winters at my home in Guatemala and would like to be able to use my card here. While my Walmart card works in some locations in Guatemala, it seems that some stores do not accept Walmart cards. On the other hand, my Triangle Mastercard has been reliable and works everywhere. I plan to initially try my Walmart Mastercard and if it doesn't work, I will use my trusty Triangle Mastercard. I'm pleased with the convenience and grateful for the assistance provided. Thank you. - Douglas T.