Customer Service can't give me effective way to solve my account problem.

GetHuman-shicheng's customer service issue with Walmart (Canada) from October 2018

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The issue in GetHuman-shicheng's own words
I called customer service twice for help. ... Hi,On Sept ** I went to Walmart store in Surrey BC for help,because my original card was blocked.The shop assistant did sth.on the computer and gave a receipt with reference No. ******* and told me I would get a new card in * to ** days .Now I have used my new card several times,but i can't find any transactions on my account on line(Account ending********)I called customer service twice,and got * answers: Answer *:Enroll with the new card.I did but the system said "Unable to enroll." Answer *: "Waiting for the next statement ." Obviously the * ways can't work.The situation is that there is no information changed to my existing account but card number.My problems are: ** I can't manage my account* *)How can I get back my over payment and rewards because my original card has been destroyed? *)I can't see my current statement on time because the e statement based on the original card. *I look forward to you helping me activate my account with my new card. Thanks in advance.
The problem are not solved yet.
They could make it as soon as possible.
I have been a walmart customer for more than half a year.The customer service assistant should be more effective and patient
I have tried the way the customer service told,but in vain.
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Walmart (Canada)

Account on line service
Customer service issue
Reported by GetHuman-shicheng
Oct 18th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 275 others
0 customers following this
Items needed
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Email address on the account (if applicable)

Timeline

GetHuman-shicheng started working on this issue
Oct 18th, 2018 7:49pm
GetHuman-shicheng shared this issue with your circles on Google+
Oct 18th, 2018 7:52pm
GetHuman-shicheng indicated the issue is not fixed yet.
Oct 18th, 2018 7:53pm
GetHuman-shicheng indicated the issue is not fixed yet.
Oct 20th, 2018 12:28pm
GetHuman-shicheng indicated the issue is not fixed yet.
Oct 20th, 2018 12:28pm