Walmart (Canada) Customer Service Issues

Lately, I've been troubled by the low supply of products in this store. The shelves consistently have empty hooks and lack the items I am seeking, like men's short cotton socks. I was lucky to find one pack on a lower shelf with different white socks. Additionally, the stock of Jergens Ultra Cream is limited, as I could only purchase one when I typically buy six. The same issue goes for nylon products. The store seems disorganized and has failed to restock adequately, leaving shelves messy and empty, just like a few months ago. This trend has repeated for items like men's V-neck t-shirts. I had hoped to rely on this store after Sears closed, but the empty displays and lack of travel products, like Canada suitcase labels, have left me disappointed. Hopefully, these inventory issues will be addressed soon. Thank you.

I wish to address an issue with a purchase made on August 26, [redacted], at the Flin Flon store in Manitoba, Canada. I bought a bra, and although returns are typically not allowed, I discovered that the bra was a different size than what was indicated on the box. Despite contacting the store, they declined the return. Paying $27.97 for a bra I cannot wear due to their error is frustrating. It seems like others are facing similar issues at this location. Walmart's declining quality is disappointing, and I feel let down by this experience. My TC number is 9[redacted] 1[redacted] [redacted], ST number [redacted], OP number [redacted], TE number 03, TR number [redacted]. I shouldn't have to verify item sizes prior to purchase in such a large store. Accountability for mistakes should be a priority. It's disheartening to lose $27.97 on an unwearable item. I will be more cautious with future purchases. Dissatisfied with my experience, Phyllis A. from Flin Flon, Manitoba.

On July 16th, I placed an order with you, order number [redacted]. One item, the 'Hall Pass Adult Coloring Spiral Bound Notebook,' has yet to arrive. Despite contacting Direct Home Supplies, the item remains undelivered. They believe it might be at my local post office, which is not the case. The latest estimated delivery date was 08/07/[redacted]. As I am departing the country soon, I need the item delivered within the next three days; otherwise, I request a full refund. Direct Home Supplies is slow to respond to emails, and I cannot locate a phone number for them. Therefore, I kindly ask someone from Walmart to assist with this issue. Please reach out to me at [redacted] by phone, or via the provided email address. Thank you, Emily C.

I visited the Walmart on Fort William Road in Thunder Bay, Ontario today. I had purchased a pair of shoes for my son in June and kept the receipt. I wanted to exchange them due to the policy that allows exchanges if the items wear out before they are outgrown. However, I was informed by Prithvi initially, then by Renee, that I couldn't exchange them because they were worn out and bought on clearance. I requested to speak to a manager and Rupinderjeet became involved, but she was unhelpful and accused me of being rude. Eventually, Mike, the store manager, also declined the exchange. I felt embarrassed and humiliated, especially since this policy is well-known. I will be contacting corporate about this incident. It was disappointing not to receive the exchange as I simply wanted to follow the store's policy for my son's shoes.

I need assistance from a representative urgently to discuss my order issue with a basketball net. My order number is [redacted], and it was expected to arrive on Monday, August 27. After speaking with a Walmart customer service agent, a 10% discount was offered due to a problem with the delivery. Despite being informed that it had shipped, the item has yet to arrive as promised on Tuesday, August 28. The tracking number is D[redacted]01, and I am concerned as it was intended as a birthday present for my son tomorrow. I would appreciate information on the expected delivery date and clarification regarding the repeated delays. Thank you for your assistance.

During my recent trip to Walmart, I encountered unsatisfactory service. Despite passing several associates without any greetings, I found the front register area unattended by employees who were engaged in a conversation with non-Walmart individuals. When I finally called the store from my cell, it took a while for an associate to answer from the grocery department. My request to speak to the manager was diverted to a message prompt where I left my feedback, but it's been 72 hours without a response. It seemed that after my call, the employees noticed my distress and began helping customers. While the cashier provided good service, the lack of initial assistance disappointed me. I used to be a loyal customer, but the decline in service has led me to explore other shopping options. As a former retail manager, I believe the on-duty manager failed to uphold Walmart's customer service standards, impacting both customers and the staff. I hope for more than just a gift card to compensate; a personal call from the store manager outlining changes to enhance customer experience and business growth would be appreciated, showing genuine care for customer satisfaction.

Today, I took my wheelchair-bound mother-in-law shopping at the Walmart in Amherst, our only local option for yarn. We spent $[redacted] and $[redacted], respectively. Despite the usual slow service on check day, the lady who helped us was fantastic. However, my experience in the restroom was appalling. I found a stall covered in dried feces with no soap or paper towels. When I brought this up to a staff member, his dismissive response was unexpected and unacceptable. Dealing with fecal matter in public spaces is not a minor issue, and cleaning a wheelchair after navigating through it is unpleasant. The lack of hygiene and the rude attitude are simply unacceptable.

Every time I shop at this Walmart, I encounter issues. For the past two years, I've purchased baby formula from Walmart using one Similac check and one coupon per transaction. Despite a Similac check not being classified as a coupon, sometimes the staff ring it up without any issues, while other times they claim it's one or the other or impose limits like 6 coupons per day. I seek clarity on this matter as I am aware of my couponing rights to utilize both a check and a coupon. I simply need a definitive response to address this with Walmart managers. If the policy has changed, I would like to understand the rationale behind it. A check is distinct from a coupon, so I'm uncertain why there are inconsistencies in how it's processed, especially after having followed this practice successfully for two years. This occurred at the Watt Common store in Edmonton, Alberta. Assistance on this matter would be greatly appreciated. Thank you, Michele H.

Good morning, For years, I've purchased Special Kitty brand Kitty Litter from Walmart. Recently, upon opening the latest box, I realized not only the packaging had changed, but the product itself was also different. This new version is inferior, dusty, and does not clump well. Despite its heaviness, I continued using it until I had to dispose of most of it and buy a different brand elsewhere. I am disappointed with the product change and feel it was a waste of money. Unfortunately, I do not have the receipt, but I have kept the barcode for reference. I can scan and send it over if you provide me with an email address. A refund would be greatly appreciated. Thank you, Catherine A. Curnew

The lack of communication and cash handling issues at Walmart has left me frustrated. I was charged $69 for a single transaction due to multiple cashiers, dollar amounts, and registers involved. Despite thorough documentation of the incident and my efforts to address the problem with the company, there has been no accountability or resolution. Having worked at Walmart in the past, I understand the outdated cash register system and ineffective training protocols that contribute to these issues. It is crucial that Walmart takes responsibility and improves its practices to benefit customers, staff, and the business as a whole. I urge Walmart to address this issue promptly to prevent similar situations from occurring in the future.

I recently visited the Mt. Lehman, Abbotsford location to pick up the new Spider Man game. Upon arrival, I found no one in the electronics section initially and had to wait around for about 25 minutes before a worker appeared. Unfortunately, the worker indicated they were on break and advised me to wait another 45 minutes for assistance, which seemed unreasonable. Despite seeking help from customer service, I still encountered delays and eventually left without making the purchase. This experience of inadequate staffing and unavailability of assistance is not unique and is disappointing. I will need to return tomorrow to obtain the game. Thank you.

To the Walmart Management: During our recent visit to the Chemong Road store in Peterborough, Ontario, we were disappointed to discover the removal of the express checkouts in favor of self-checkouts. The express lanes were efficient and made shopping at Walmart a pleasant experience. Our family prefers not to use self-checkouts due to concerns about job losses and potential theft. We urge you to reconsider and bring back the express checkouts to provide a quicker and more personal shopping experience for your customers. The shift to self-checkouts can deter customers who prefer the convenience of in-person service and contribute to the success of online retailers like Amazon. Please take into account the impact these changes have on employment and customer satisfaction in our country. Sincerely, [Initials]

Accepting a late delivery of a futon was quite inconvenient, especially since it required extensive assembly with help from three people only to discover it was defective when a guest tried to use it. Despite requesting a refund, I was informed that I must pack it back in the box for return, which seems unreasonable due to the size and weight of the item. Disassembling it and finding appropriate strapping for the box would require additional effort and resources. I believe that Walmart should issue a refund promptly without further inconvenience for me. If Walmart needs the faulty item returned, they should arrange to collect it in its current condition.

In Swift Current, Saskatchewan, Canada, on Saturday, September 14th, I purchased a set of four new tires to be installed on new rims. While the worker at Walmart agreed to install the front rims, he refused to install the back ones, insisting I do it myself. This was not the level of service I expected. Kal Tire confirmed this refusal was incorrect and installed the tires without any issues or charges. I am disappointed with Walmart's handling of the situation and will avoid shopping there until this is resolved. I plan to share my experience with friends, family, and colleagues. I hope this matter is addressed promptly. Thank you for your attention.

I have been a loyal customer of Walmart.ca for quite some time and have always been satisfied with their service. Recently, I placed an Autosave order (Order No: [redacted]) on September 20, [redacted]. However, I noticed that I did not receive the usual 5% discount upon checking out. Additionally, my account now shows that I do not have an active subscription, even though I have had an Autosave subscription before without any issues. Has there been a recent change regarding the 5% discount policy? I kindly request that this matter be addressed promptly. Thank you for your assistance in advance. - D.N.

I only received one ream out of the ten I ordered. I cancelled the $1.75 staples due to the high $11 shipping fee. Despite my $50 order, I've only gotten around $10 worth of products. I've tried calling and emailing multiple times but keep getting brushed off with promises to follow up. My order was placed on August 29, and I'm still waiting for a resolution.

I purchased a $25 PlayStation Network card, and upon attempting to redeem it, I received an error message stating the code was invalid. After verifying the code multiple times, I contacted Sony for assistance. Sony suggested returning the card to the vendor, Walmart East Saint John. However, upon visiting the store, I was informed they could not help and that the issue should be resolved by Sony. When requesting to speak with a manager, I was told none were available. I expressed my dissatisfaction with the situation as I felt dismissed by Walmart and left without a resolution. I am seeking an exchange for the defective card, as I am out $25 without receiving the intended PlayStation credit. I hope to have this matter resolved promptly. Thank you.

I had a negative experience with customer service. I spoke with a Philippine representative who struggled with basic conversation. When I asked for a supervisor, I was initially told they were on vacation for two weeks. I insisted on speaking with one and was transferred to someone named Hersey, claiming to be a supervisor with the employee number [redacted]. When I requested to speak to a Canadian representative, it wasn't possible, so a callback within 24 hours was promised, which hasn't happened. I need a refund promptly as I canceled two orders. Although I received confirmation and cancellation emails on the 25th, the charges appeared as debits the next day on September 26th ($64.86/$69.14), impacting my account balance.

While at Spar Road in Sydney, I visited the Stanley display to pick up a Stanley tool. Upon arriving, I noticed that the prices were removed from the display, which was different from when I had previously been there earlier in the week. When I asked about why the prices were removed, no one could provide an explanation. This lack of pricing on the display makes it challenging to know if there have been any price changes. Additionally, I observed safety concerns outside the store, with cars parked in no parking zones, crosswalks, and fire lanes, creating hazards for customers. This situation particularly affects low-income individuals who rely on public transportation. It's essential to address these safety and accessibility issues, especially considering the inconvenience faced by bus users in inclement weather compared to the Sydney River or North Sydney store locations.

I purchased a 7.49kg Flamingo turkey for $20 in preparation for Thanksgiving. Today, while preparing the bird, I noticed a significant amount of internal fat and excess skin which was disappointing, considering my previous positive experiences with your 'budget' turkeys. I typically buy 4 to 5 turkeys annually, opting for larger ones due to my big family and love for leftovers. I am considering not buying turkeys from your store in the future due to this issue. I request a written apology and a store credit, as I usually shop at the Whitby (Baldwin St) location. I await your response. Thank you. Adele D.