Walmart (Canada) Customer Service Issues

I made an online order on July 13, [redacted]. After several phone calls, the shipping company admitted they lost package number 2 but found it and sent it to Muskoka Transit. After more delays and confusion, I was promised delivery by July 31, [redacted]. Unfortunately, only one package arrived, missing the fire pit table with the Walmart UPC [redacted][redacted] - Hometrends Venice 5-piece set. Despite multiple calls to Graphic Transportation and Walmart, the issue remains unresolved. I was offered options by Ria from Walmart customer service on Aug 23, but have not received any updates since then. I paid $[redacted].81 in July for the product I have yet to fully receive.

Regarding order number [redacted] for the Royal Sovereign dehumidifier SR810056S1, also known as Model RDH-[redacted], I am disappointed with the product quality and the level of customer support received. I made the purchase on August 13, and just over 30 days later, the EH code appeared indicating a humidity sensor error, causing the appliance to shut down. When contacting customer service, I felt interrogated about any potential damage on my part, even though the product was handled correctly following all instructions. The only recourse offered was to fill out a repair form where I would be responsible for shipping costs both ways and liable for any damage occurring during transit. This process seemed unfair, especially as a senior living alone, to have to package and transport a heavy appliance with the risk of the company claiming shipping damage to invalidate the warranty. I requested alternatives like a local authorized service center or troubleshooting steps but was not given satisfactory solutions. Compared to retailers like Bed Bath and Beyond who offer more generous return and warranty policies, my experience with Walmart has been lacking in quality and customer care.

Hello, On September 25, I visited the Walmart store in Surrey, BC, seeking assistance because my original card was blocked. A store assistant performed some actions on the computer and provided me with a receipt bearing reference number [redacted]. I was informed that I would receive a new card within 5 to 10 days. I have since utilized my new card for multiple transactions but have been unable to view these transactions online for my account ending in ****[redacted]. After contacting customer service on two occasions, I received differing responses. The first suggestion was to enroll with the new card, which was unsuccessful as the system displayed an error message indicating "Unable to enroll." The second response advised me to wait for the next statement, which does not address the issue as no changes have been reflected on my existing account besides the card number. Consequently, I am faced with the following challenges: 1) inability to manage my account effectively; 2) uncertainty regarding the retrieval of overpayments and rewards previously associated with the destroyed original card; and 3) lack of timely access to my current statement due to the dependence on the e-statement linked to the original card. I am hopeful that you can assist me in activating my account with the new card. Thank you in anticipation of your help.

I would like to express my dissatisfaction with the recent changes at your Walmart superstore on Hwy 27 in Vaughan, Ontario. The decrease in stock availability and elimination of express checkouts for 1-12 items has made it challenging to locate items efficiently. Moreover, the transition to cashier-assisted registers where customers are now required to bag their own items is inconvenient. Personally, I prefer a traditional checkout experience and do not wish to utilize self-checkout services. I believe this change will lead to longer wait times and impact the workload of your staff negatively. I have decided to discontinue shopping at this store, and if similar changes are implemented in other Walmart locations, I will be forced to take my business elsewhere. Please reconsider these alterations and maintain express checkouts while eliminating the requirement for individuals to bag their own items. My thoughts are with the cashiers who may face difficulties due to these adjustments. Sincerely, Irene

While shopping at the Walmart on [redacted] Kenaston Blvd in Winnipeg, Manitoba, I encountered an unpleasant incident in Aisle 4. An employee named Harshal blocked my view of a product by standing right in front of me while using the phone on the wall. Despite my attempt to address this rudeness, he did not respond. I believe his actions do not reflect good customer service. I hope Walmart addresses this behavior to ensure a better shopping experience for all customers. Thank you, Vicki.

I am extremely disappointed with your company's handling of my return request. After waiting for a month for someone to pick up the trampoline, the truck driver claimed I wasn't home when I clearly was, with a dog that did not even bark, which is unusual. Upon learning this, I immediately called the driver back, only to have him refuse to turn around. I have contacted Walmart six times regarding this issue, and the least that could have been done was for the driver to come back. The trampoline posed a safety risk to my husband, and we were considering ordering another for our son. However, the trampoline still sits in my garage. Regrettably, I have lost faith in your company and will be seeking a refund. This experience has led me to decide that this will be my final purchase from your company. I will cancel my Walmart MasterCard and discontinue using your services. Sincerely, Nicole

Today, my wife visited Walmart no. [redacted] in Hull. She intended to purchase 3 loaves of bread advertised at 3 for $6. However, the shelf was empty. After requesting assistance from a shelf-stocking employee with a visitor's ID badge, she was rudely told to continue shopping and come back later as the bread was in the backstore. Despite waiting over an hour, the employee did not provide the loaves. Seeking help from Customer Service, she was informed that Walmart employees are not permitted to retrieve items from the backstore for customers. This policy was communicated in an uncompassionate manner that left us shocked. This experience goes against all expectations after decades of grocery shopping. Other supermarkets in Hull/Gatineau would not treat customers in such a way. As a result, my wife chose to shop for bread elsewhere and is considering taking all our shopping elsewhere. I will also be informing my pharmacist (your AccesPharma affiliate) that we may need to find an alternative pharmacy for our family's pharmaceutical needs and prescriptions. The service provided by Walmart was inadequate in multiple aspects, and I find this situation completely unacceptable.

My spouse visited Walmart store no. [redacted] in Hull today. She intended to purchase 3 loaves of bread advertised for 3 for $6. Unfortunately, the shelves were empty. When she asked a staff member, who was identified as a visitor by their ID badge, about the bread, he rudely replied that it was in the back and asked my wife to continue shopping and return later. After waiting for over an hour, she approached Customer Service and was informed that employees were not permitted to retrieve items from the back for customers. This experience was quite upsetting, as in all my years of grocery shopping, I have never encountered such treatment. Local supermarkets in Hull/Gatineau would not refuse to sell bread or speak to customers in such a manner. Consequently, my wife sought the bread elsewhere and may switch to a different store for all her shopping. As for myself, I plan to notify my pharmacist at your AccesPharma location that I might need to find another pharmacy for my family's pharmaceutical needs and prescriptions. It is clear that Walmart's service fell short in various aspects.

I recently ordered a Star Wars The Black Series Darth Vader Premium Electronic Helmet with order number [redacted] and tracking number [redacted][redacted], expecting to pick it up in-store on October 25, [redacted], but it did not arrive. Despite contacting the help line in the Philippines, I was told that three extra days are automatically added to the estimated arrival time. This information was not communicated to me at the time of the order, impacting my decision as a long-time Walmart customer. While waiting, I found the same product cheaper on Amazon with guaranteed delivery to my home on November 2nd, but it still hasn't arrived. A call to the Walmart call center confirmed that the helmet likely won't arrive and a refund can be processed. This experience has diminished my trust in Walmart's distribution system and customer service. I would like the product to be re-ordered and expedited to my home promptly, a full refund, and acknowledgment of my loyalty from Walmart. Regards, Gerald C.

I am interested in purchasing the new release CD album "Walls" by Barbra Streisand from Walmart. However, I have encountered difficulties getting information about its availability at the store. Despite visiting multiple times and checking the new release list, I have not received any information from the staff. Even when calling Walmart customer service, I have not been able to find out if the album is being stocked. It is frustrating not being able to obtain the necessary information to make a purchase. If this lack of communication continues, I may need to reconsider where I spend my money.

I ordered products online to be delivered at [redacted] Ogilvie Road, Ottawa, Ontario. I received an email saying my order was ready for pickup at Walmart (Order #. [redacted]). The instructions were to call upon arrival, and an associate would bring out the order. When I arrived, there were no designated parking spots for online orders. I called, but the associate couldn't locate me outside. I entered the store and found the item was at the back, not brought out as the email stated. It took some time to locate it. Speaking to a manager, I expressed my concerns as the process differed from the email. When I opened the package, it was the wrong order. After some confusion and delays, my original order was canceled, leaving me unsure about Christmas gifts for my daughters.

I recently bought [redacted] mAh [redacted] batteries from Fashion Talent. Upon arrival, it was evident that they were poorly made "fake" batteries with spelling errors on the cover. The batteries only provided [redacted] mAh instead of the stated [redacted] mAh, and there was a lack of a protection circuit, making them unsafe. Fashion Talent initially offered a $2 refund, which I declined, and then a $5 refund, which was also refused. They later demanded I pay return shipping for a full refund, which seemed suspicious. After researching, I found numerous similar complaints about Fashion Talent online. Despite reaching out to Walmart, where I made the purchase, they refused to assist due to the "third-party seller" policy. It's concerning that even though Walmart removed Fashion Talent from its Marketplace, customers are expected to handle issues directly with the seller. I believe that Walmart, as the platform where I made the purchase, should take responsibility for ensuring product quality.

Hello, I recently made an online order ([redacted]) for two pairs of coveralls in size 38x32. However, I received one pair in size 42x32 instead. Despite spending 30 minutes on the phone trying to resolve the issue, I was informed it wasn't their policy to simply send the missing pair. I was given the option to return the item to the store or have it picked up, which was inconvenient for me as I rely on online shopping due to a busy schedule. After expressing my frustration, I was promised a solution but did not receive any follow-up. The next day, a different agent assured me they would ship the missing coveralls, which initially made me happy. However, I was later informed that a courier needed to retrieve the incorrect pair before issuing a refund, following their policy. This delay and process left me extremely upset, especially as I was willing to keep the larger size if only the missing item was sent promptly. This entire experience has been disappointing and has made me question my loyalty to Walmart. I will likely share my negative encounter with my 1,[redacted] colleagues and reconsider shopping with Walmart in the future. I urge you to review your policies and improve your customer service to prevent losing more customers like myself. Thank you for addressing this issue.

I want to lodge a complaint about the Walmart in my area. It is the only one close to my home, and I spend a significant amount of money there each month. The Walmart in question is the Station Mall Walmart in Sault Ste Marie, Ontario. It's frustrating that the items I come specifically to buy are frequently out of stock. I even tried going early in the morning to secure what I need, to no avail. For example, the Great Value soda 2-liter bottles have been missing for months. The shelves have empty spaces where products should be, and it's disappointing to see only Coke and Pepsi at higher prices. The store often doesn't have items advertised in the weekly flyer. It's inefficient and disappointing. Many customers voice the same complaints while in the store. If this situation doesn't improve, I'm considering switching back to Food Basics despite the distance. I hope this issue can be resolved promptly.

I attempted to speak with a live representative over the phone, but the person I connected with through customer service was unable to assist me effectively. Despite my repeated inquiries, she kept insisting on a CP number without explaining what it stands for. When we eventually addressed my order, she couldn't proceed without a CP number. Following Google's advice to reach a real person led to a dead end. Upon checking my order status, it indicates delivery was completed yesterday. However, two out of three components remain undelivered as of today, which is highly inconvenient. I made myself available the entire previous day as it was the scheduled delivery date for one of the items. In today's digital era, obtaining essential information for online purchases should not be this complicated. It's crucial to prioritize customer service to retain clients as loyalty solely depends on the service quality provided. I request a thorough investigation into this matter. My order number is [redacted] with a missing CP number. Please refrain from generic apologies in your response.

I attempted to purchase the Instant Pot online early this morning, to my disappointment, it was either unavailable or sold out. Despite checking three different stores, they too were out of stock in under 6 minutes. I am very frustrated and eager to buy the Instant Pot 8-quart 6-in-1 Pressure Cooker for $48.88. I understand the policy states no rain checks, but due to being handicapped, I had no success online, in-store, or through competitors who either lack the 8qt size or do not price match Walmart. This leaves me with no other viable options. I kindly request to be allowed to purchase the Instant Pot for the advertised price once it is restocked. With three sons living at home, I require the larger size to prepare substantial meals. I am sincerely pleading for a voucher to acquire the Instant Pot 8qt 6-in-1 Pressure Cooker at $48.88, as this item is beyond my budget without this opportunity. Thank you, L. MacDonald

I was really disappointed with Walmart Canada. I tried to shop the Cyber Monday deals online at 12:00 am today, but the item I wanted was already out of stock. When I looked at the flyer, I noticed a disclaimer stating that the items and prices were available at Walmart Supercenters in Canada only. I went to my local Walmart Supercenter at 7:00 am when they opened, only to be told that the item was online-only, despite what the flyer said. The manager agreed it was misleading, but said there was nothing she could do. If that disclaimer wasn't on the flyer, I would understand, but it was there. I believe the company should honor the sale price on the item. I've always had good experiences with customer service in the past, but this was really disappointing. Thanks, M.D.

Order number [redacted] for the TV was placed on Nov 16 online with Walmart. On Nov 18, Walmart sent an email canceling the order without providing a reason. Upon contacting Walmart, they suggested there was an issue with the credit card. I insisted otherwise, requesting escalation, suspecting a system glitch. Following an online chat on Nov 19 advising to contact my financial institution, they confirmed no issues with the card and provided an authorization code. After providing the code to Walmart on Nov 20, I was informed it was with finance and I would receive an email within 24-48 hours. As of Nov 25, no communication has been received. Speaking with customer service on Nov 25, a manager named Ted mentioned an issue with my card information but couldn't specify. Despite requesting to speak with finance, the details remain unknown. This contrasts with successful orders from Costco and Amazon using the same credit card. The unresolved situation and lack of clarity is unacceptable and frustrating, warranting a prompt resolution from Walmart.

I placed an order for a TV stand with order number [redacted]. I opted for additional shipping to expedite the delivery, expecting a quicker service than Canada Post. The original estimated arrival date was Nov 29, Thursday. However, upon tracking the shipment, I discovered it is being handled by Canada Post and the updated delivery time indicates potential delays until December 3 or later. Had I known it would be shipped through Canada Post with possible delays, I would have chosen standard shipping. The extra cost led me to believe I would receive the item by the initial expected date or through a different shipping provider. I am disappointed by this discrepancy and hope for a resolution or at least some clarification regarding the shipping method.

Hello John, Joanne, and the escalation team. I am reaching out in desperation for proper customer service from Walmart Canada. Despite being assured of a refund weekly and promises of contact from the escalation team, I have been stuck in a cycle since August 17. My Walmart.ca account, used frequently for online shopping, occasionally displays an old address from 18 months ago due to a glitch. In August, this glitch caused a purchase from a non-reputable third-party seller to be shipped to the wrong address. Despite informing Walmart and the seller, no resolution has been reached. This continuous run-around, lasting four months, has caused immense stress and frustration. I demand prompt resolution and acknowledgment of the error. I will not tolerate further delays or excuses. The mishandling of my birthday gift has marred my celebration significantly. I frequent Walmart Canada weekly, understand online shopping, and attribute this issue to Walmart's website and choice of seller. I insist on a swift refund without additional complications. Thank you, Melissa Buchanan Order #[redacted]55 Incident #[redacted]30 [redacted] [redacted] Item #[redacted]17