Walmart (Canada) Customer Service Issues

I placed an online order for a tablet on Tuesday, May 29, [redacted], with an expected delivery by June 1. However, my order is still in the "processed" status. I have attempted to reach out to Wal-Mart through Facebook and customer service phone calls, but I have had no success. I was informed via Facebook that my order has been sent to the vendor for fulfillment, however, I do not have a delivery date due to the delay. I urgently need clarifications as this tablet is intended for my mother who is currently hospitalized after a stroke. It would mean a lot to have it with her. This experience has not been satisfactory, and it might be my first and last time ordering from Wal-Mart online unless this issue is resolved promptly. I look forward to your response. Thank you.

I have had a negative experience at the Walmart Supercenter in Welland and will not be returning. The door greeter seems to unfairly target younger individuals who are not white by checking their receipts and bags, while letting older white customers pass without inspection. This behavior, in my opinion, is discriminatory and offensive. I have witnessed instances where young people and elderly Asian customers were stopped and checked, while older white patrons were not. This inconsistency in treatment based on age and race is troubling and makes me uncomfortable every time I visit the store. It is disheartening to see this kind of behavior, and I hope the store addresses this issue to ensure all customers are treated fairly and respectfully.

I purchased winter tires with less than 4,[redacted] miles on them. Despite multiple repair attempts due to air loss, the tires continue to have issues. Recently, I ran over a nail, but because my tires are studded, I was told they couldn't be replaced. I spent over $[redacted] on these tires which have been problematic since the beginning. As a budget-conscious individual, I cannot afford to constantly deal with these faulty tires. I chose Walmart for their road hazard policy and tire rotation, but the service I've received has been disappointing. My vehicle is essential for work, and the flat tire is hindering my daily activities. Despite being qualified for a new tire under the policy, I was informed it couldn't be done due to the studs. I am frustrated and demand a refund for all four tires. This ongoing issue with Walmart Tire Center has left me in a difficult situation that they seem reluctant to address. Hopefully, they can help resolve this matter promptly. Thank you. Warm regards, P. R. from Corner Brook, Newfoundland.

I recently had my eyes examined and purchased a pair of Transition prescription glasses from Walmart in Daytona Beach, Florida in January of [redacted]. I received the glasses in mid February of the same year and have all the necessary documentation and receipts in US dollars. The glasses come with a 12-month warranty. Now that I am back in Canada, the glasses have a noticeable dot in the center that doesn't transition properly from light to dark, causing a distraction when I'm outdoors. I am currently in St. Catharines, Ontario, and wonder if the warranty applies at the Walmart Vision Center here. I would appreciate your assistance and eagerly await your response. Thank you.

Today is my son's 7th birthday, and he was eagerly anticipating the LEGO set. Unfortunately, upon opening it, we discovered several missing pieces scattered among different bags and even found ripped holes in the plastic packaging. The box itself also seemed to be easily coming apart at the sides. This set was his main present, and I am devastated by the situation. We are far from any store to replace it. I purchased it weeks ago at the Walmart on warden and Eglinton and believe I may still have the receipt as I paid with my MasterCard.

I had a frustrating experience at Walmart on Sunday afternoon. After a long day at work, I went to buy food, handed money to the cashier, and tried to pay the rest with my debit card. When the cashier made a mistake and couldn't fix it, a manager was called, but they couldn't override it without me paying an extra $20 or redoing the whole purchase with price matching. Despite the error being on their end, after some negotiation, I ended up paying $10 in cash. I felt disrespected by the cashier's tone when I asked for a discount. After an hour of back and forth, the manager offered only a $5 Walmart card as compensation. I believe I deserve at least a $10 gift card for the inconvenience and disrespect. I tried reaching out to management on Facebook and Twitter but received no response, which was disappointing. I am contemplating taking my business elsewhere due to this unsatisfactory experience at the Niagara Falls Walmart location.

Hi, I recently purchased two monthly postpaid mobile connections on 9th July from Rogers and Fido at Walmart Store #[redacted]. The sales associate, Mike from Rogers, did not mention the one-time connection fee of $30 upfront, while Jatin from Fido informed me but advised me to have it waived later over the phone. I faced difficulties with both Rogers and Fido to remove the fee. When I visited the store to address this with Mike, his attitude was very rude compared to my initial interaction on 9th July. It was disappointing to see his unprofessional behavior as a Walmart Wireless manager. I would not recommend using their service based on my negative experience. Thank you for taking the time to read about my situation.

I had an incident at the Walmart Super Centre on Fanshawe Park Road and Hyde Park in London, Ontario that I believe could have been handled better when purchasing beer. The cashier was not certified to ring in alcohol and despite calling for help, we had to wait quite a while without any assistance. When I tried to address the issue at the customer service counter, the agent did not offer a satisfactory solution and suggested I fill out a complaint form instead. It seemed like there was a lack of customer service training and reluctance among employees to ask for help. I hope Walmart can learn from this experience and focus on improving customer service rather than shifting blame or avoiding problems.

I purchased items that I needed to return. Upon arriving, I approached the greeter and received a return sticker. I decided to do some shopping before processing the return, as I wasn't carrying the original payment card. During my shopping, I used a Walmart gift card to buy an item for my daughter, who was using her own funds. Realizing I had forgotten the receipts for the returns I needed to make, I went back to the greeter for assistance. There seemed to be a communication issue as I explained I needed my receipts from home for the return. Upon understanding the situation, the customer service confirmed the need for the receipt for the largest item. As I left to get the receipt, there was some confusion with the cart and security, which led to an uncomfortable interaction where items I intended to return were taken.

Today, I visited the Walmart store in Cochrane, Alberta, to return some items I had purchased about 2 hours earlier, between 7:10-7:25pm. When I approached the customer service desk without my receipt, the associate informed me they could only do an exchange. I complied and asked for her name, which she declined to provide along with the Customer Service Manager. Despite their approval for the return, the lack of friendly demeanor and reluctance to disclose their names left me feeling undervalued as a customer. I've been a regular at Walmart, and it's disheartening to experience such treatment from an employee. I respect privacy concerns but believe there's room for improvement in customer service. It's not about the $13-14 refund, it's about being treated with respect. I hope Walmart addresses this issue to maintain their reputation and ensure other customers don't face similar situations. Thank you for your attention to this matter.

Hello, I recently purchased a small freezer from Walmart with a delivery date set for July 30th. Despite this, an attempt was made to deliver it on July 19th. After contacting Walmart to reschedule the delivery, there was confusion and the freezer was sent back. After several attempts, I finally spoke to an agent who took responsibility and assured me of a refund within approximately 3 days of receiving the item back. It's been ten days since then, and after being informed that there is no record of my order #[redacted], I have made numerous phone calls and emails but have not received a response. Any advice on how I can successfully get Walmart to issue the refund would be greatly appreciated. Thank you.

I recently encountered an issue with the online store's product availability information. On August 5th, I checked the website for the availability of the hometrends Arya Hexagonal Dome Gazebo in N.B. It showed as out of stock in Miramichi, Bathurst, and Moncton. However, Fredericton showed the item as in stock. Since Fredericton opens earlier than Miramichi, I decided to drive over two hours to Fredericton on a Sunday to buy the unit, incurring an additional cost of around $50 for gasoline. Upon checking the website again on August 7th, it still displayed the item as out of stock. I visited the store on the same day and was disappointed to find that there were actually three units in stock. I believe such inaccuracies in the website are unacceptable in today's technology-driven world. I am seeking clarification on Walmart's policy for situations like this and hope to receive compensation for the extra expenses incurred due to this misinformation.

Feedback on Store Experience I recently visited your Sage Hill location in Calgary, Alberta, Canada, and encountered some issues. We saw a notebook advertised for 10 cents, with the flyer to support it, but at the cashier, it scanned incorrectly. When I inquired with a CSM, they dismissed it without attempting to check. Later, we found one in a set. After bringing it up at customer service, the CSM called an assistant manager. Unfortunately, the handling of the situation was very poor. Not only did it waste my time over 10 cents, but it also caused stress as they argued against selling it at the advertised price. We are disappointed with how this was handled and the time and gas we wasted. Best regards, Betty Mah

I am extremely dissatisfied with my recent experience with Walmart Canada. I placed an order on August 3rd and requested to cancel it on August 6th before it was shipped because I needed to leave soon. Despite my cancellation request, they separated the order, shipped part of it, and claimed to have delivered it on my porch today. When I arrived home, the package was not there. After contacting them again, they still haven't resolved the issue of the missing package or refunded the money to my credit card. Frustrated with their service, I have informed my credit card company and initiated an investigation for fraud. I demand a refund for the undelivered item and the items that were supposed to be shipped. This disappointing experience has led me to swear off Walmart and share my negative experience on social media. I have always had better service when ordering from Amazon. If Walmart continues to mistreat customers like this, they will never be able to compete in the same league as Amazon.

Hello, this is regarding my Walmart (Canada) order placed on August 3rd. I called on August 8th to cancel the order as it hadn't been shipped yet. Despite the assurance that it would be canceled, they shipped one part of the order. However, upon returning home, the package was not there. I contacted them again, requesting a refund to my credit card for the unshipped item and the items that were supposedly shipped. I am disappointed with this experience and have informed my credit card company to investigate. I expect a refund promptly. If not resolved, I will share my experience on social media. Rest assured, I am hopeful that Walmart (Canada) will address this matter appropriately.

I witnessed a distressing incident at Walmart involving a senior employee who was seriously injured and disregarded. I intend to file an official complaint and have informed my safety department. I believe Walmart should acknowledge the incident and provide details on their response. The media might be interested in this story. Despite my attempts to address this in person, a digital approach seems necessary. The employee sustained significant injuries, and Walmart failed to offer first aid despite multiple customer requests. An assistant manager eventually intervened but was dismissive and unhelpful. The employee had visible injuries and needed immediate medical attention. I arranged for his wife to take him to the hospital. It is disheartening to see Walmart neglecting its employees after promoting care and family values. I am not threatening but feel compelled to pursue this until resolved. The employee is worried about job repercussions, but it is essential for Walmart to follow safety procedures. The assistant manager's conduct should be reviewed. I value respect for elders and will continue to seek resolution. I hope for a prompt response.

I have been an employee at the Sudbury Walmart location for over 30 years. Recently, I have encountered issues with my discount card, which is no longer working. Despite multiple attempts to reach out to the benefit hotline and sending emails to [redacted], I have not received any response or assistance. My WIN number is [redacted]-[redacted]-[redacted], and my discount card number is 6[redacted]-1[redacted]. The Sudbury store informed me they could not help, and hub support was unable to assist as well. I am seeking help to reactivate my discount card. Thank you, Jeannie B.

In July, I bought a Blu-ray device from Walmart in Campbell River, BC, Canada. Regrettably, I didn't carefully check the box and ended up purchasing the wrong item. I reside on Quadra Island and rely on BC Ferries to travel to Campbell River, which can be challenging during the busy months from June to August due to work commitments and ferry overload issues. Upon returning to the store on August 14, I was informed that I had surpassed the 30-day return window. It was frustrating to be held strictly to this policy given the circumstances. The device was clearly unused and in perfect condition. I find myself now with a loss of around $80 for the device and the additional cost of the 2-year extended warranty I purchased. Despite planning to buy a new laptop that same day, the experience at the store left me disappointed, leading me to consider purchasing a laptop elsewhere and potentially avoiding Walmart altogether.

I bought a kid's guitar from Best Choice Products through a third-party seller in May [redacted]. The guitar didn't work when we tried it out for my son in June. Despite contacting Best Choice Products and Walmart for a return, providing the necessary order number, I still haven't received the postage label to return the defective item. The blue amp light is on, but no sound comes out, indicating a defect. I've faced unresponsiveness from Best Choice Products in addressing the situation and feel frustrated with their customer service. As a loyal customer of Walmart, I request assistance in resolving this issue promptly to get a full refund. Thank you for your help. - Fiona D.

I obtained a Walmart Mastercard and purchased a 43-inch smart TV at the Walmart in Dartmouth Crossing, Nova Scotia. When the TV was not available there, they checked at the Walmart in Cole Harbour and I bought it there. Upon discovering it was not 4K, I contacted the Cole Harbour store, who apologized for their error. They offered to exchange it within 30 days. Concerned about resale value, I returned to the Dartmouth Crossing Walmart for an exchange. The customer service representative recommended refunding it to my credit card to avoid issues. Now, the credit card company advises it may take up to a week, leaving me without a TV. I feel it's unfair as Walmart made two mistakes and I'm left without a TV.