I have a hold on my card from a cruise I just got off of. The cruise line and I called...

GetHuman-aleesham's customer service issue with WalMart MoneyCard from June 2018

Help with my WalMart MoneyCard issue
The issue in GetHuman-aleesham's own words
I have a hold on my card from a cruise I just got off of. The cruise line and I called Walmart money card to release the funds earlier. They were given verbal authorization by the cruise line that the pending charges will not be billed. I understand that other banks would have released the funds so I’m not sure if it because green dot is a pre paid bank but I thinks it’s ridiculous! The Walmart money card customer service told me that I would receive a call back that day. It is now day * and still no call back. I called them only to get the same excuse so NO one helped me to get the money that I NEED today. They kept on saying that it’s their policy but being in customer service myself, I’m sure they could have authorized the money out of pending and into my account being that the cruise line told them they would not take those charges. All in all I have learn my lesson not to bank with Green Dot.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-aleesham
Jun 6th, 2018 - a yr ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 8 customers so far
Similar issue to 444 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-aleesham started working on this issue
Jun 6th, 2018 3:30pm
GetHuman-aleesham indicated the issue is not fixed yet.
Jun 6th, 2018 4:31pm
GetHuman-aleesham indicated the issue is not fixed yet.
Jun 6th, 2018 4:37pm
GetHuman-aleesham indicated the issue is not fixed yet.
Jun 6th, 2018 4:38pm
GetHuman-aleesham indicated the issue is not fixed yet.
Jun 6th, 2018 4:38pm
GetHuman-aleesham indicated the issue is not fixed yet.
Jun 7th, 2018 5:27pm