I have a hold on my card from a cruise I just got off of. The cruise line and I called...
GetHuman-aleesham's customer service issue with WalMart MoneyCard from June 2018
Help with my WalMart MoneyCard issue
The issue in GetHuman-aleesham's own words
I have a hold on my card from a cruise I just got off of. The cruise line and I called Walmart money card to release the funds earlier. They were given verbal authorization by the cruise line that the pending charges will not be billed. I understand that other banks would have released the funds so I’m not sure if it because green dot is a pre paid bank but I thinks it’s ridiculous! The Walmart money card customer service told me that I would receive a call back that day. It is now day * and still no call back. I called them only to get the same excuse so NO one helped me to get the money that I NEED today. They kept on saying that it’s their policy but being in customer service myself, I’m sure they could have authorized the money out of pending and into my account being that the cruise line told them they would not take those charges. All in all I have learn my lesson not to bank with Green Dot.
GetHuman-aleesham did not yet indicate what WalMart MoneyCard should do to make this right.
I have an issue with WalMart MoneyCard too
How GetHuman-aleesham fixed the problem
We are waiting for GetHuman-aleesham to fix the problem and share the solution with the rest of us customers.
Please help with my WalMart MoneyCard issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.