need new pin don't know old one

GetHuman-terryole's customer service issue with W-2 eXpress from June 2018

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Help with my W-2 eXpress issue
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Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
GetHuman-terryole's next move: talk to W-2 eXpress when they open.
W-2 eXpress's call center is closed now. We will send GetHuman-terryole a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-terryole's own words:
The problem I ran into: need new pin don't know old one
I trust that W-2 eXpress will make this right and come up with a resolution that is fair.
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W-2 eXpress

Customer service issue
Reported by GetHuman-terryole
Jun 24th, 2018 - 2 mons ago
I have an issue with W-2 eXpress too
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Seen by 5 customers so far
Similar issue to 34 others
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GetHuman-terryole started working on this issue
Jun 24th 2:42am