Hi there! So I just recently bought The Discovery Channel show, Cooper’s Treasure(what...

GetHuman-ahleyl's customer service issue with Vudu.com from August 2018

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The issue in GetHuman-ahleyl's own words
Hi there! So I just recently bought The Discovery Channel show, Cooper’s Treasure(what I thought was the full season I was getting all at once), with excitement and high hopes to get caught up on my favorite show, I of course clicked to view the episode I last left off on(I missed a couple weeks, so I was behind) and it took me to another page that was dark blue with a “loading circle” and then nothing happened. It just kept loading.... and loading.... and loading, until I gave up trying to view it and fell asleep that night. I tried once more(well more like * times.)the n cut day. Still the same thing occurred..I was on my laptop which is what I use to watch my movies or favorite series!! Of course I have a cell phone an iPhone but recently have been having problems signing into my iTunes account. So I’m unable to download any apps at all right now, including the Vudu app, for I am new to vudu and how it works!! But I don’t want to watch it on my phone anyways. I want to view the episodes on my laptop!!*I have tried everything I can think of to get the episodes to load up on my laptop so I can view my shows and NOTHING has worked thus far! So I just would like to have a refund because, I can’t watch any of the episodes... plus I also thought when I bought the full season I would automatically be able to view all the full episode that haven’t Air on tv yet. But that wasn’t the case. For a moment I felt like I was like stuck. Paid for a full season but cannot watch any of it:( so sorry for the inconvenience, I normally would just take my loses and chalk it up until I found on google that it is possible to get a refund! So I all in all I would just like to have what I paid added pack to my card or PayPal account (which is what I think I used at checkout!) Thanks so much! Hope to hear something soon!! :)
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Vudu.com

Customer service issue
Reported by GetHuman-ahleyl
Aug 13th, 2018 - a yr ago
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GetHuman-ahleyl started working on this issue
Aug 13th, 2018 10:56am
GetHuman-ahleyl indicated the issue is not fixed yet.
Aug 14th, 2018 3:46pm