Vudu Customer Service

Phone Number & Contact Info

Vudu's Best Phone Number

Toll-free·Calls Customer Service·Most popular Vudu number

How do I talk to a live human at Vudu?

A:Don't press anything, just hold for a representative.

Does Vudu offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vudu phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.

What are the hours and when should I call?

Vudu operates the call center for this 888-554-8838 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 98 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vudu phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vudu staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vudu is Friday. The most busy day to call is Thursday, which averages 450% more phone calls by comparison. Again, this is based on a sample of 98 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Vudu

In summation, the best day to call Vudu is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Vudu number, but it is also the day with the shortest hold times.

Calling this Vudu Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Aug 31, 2023

Calling Vudu's customer service was possibly one of the best experiences I've had with a telephone agent. Traditionally, I put off calling companies for help because I expect to navigate through dozens of directories and then have to wait another ten to thirty minutes to talk to a customer service agent.

That wasn't what happened when I called Vudu to talk to them about merging two accounts together. In fact, I was able to talk to a customer service agent within a minute of my initial phone call. It may have even been within 30 and 45 seconds of my call time which is astounding. 

There are a lot of reasons people might end up calling Vudu, so I expected the directory tree to be large. People could be calling because they can't get the app to work on their Smart TVs or because the app won't work on their smartphones. They might call because they purchased a movie on Vudu and can't get it to stream or because their streaming subscription is not what they wanted and they want to cancel it. They may have just forgotten their password and need help getting into their account. Any of these issues would require specialized help. 

However, Vudu seems to value customer service and doesn't make you work through dozens of directories to locate someone who can help you. Instead, they instantly connect you with a customer service agent who takes your information and asks you how they can help you. They must be either well-trained to help a variety of people, or I got lucky and was connected to the right agent who knew how to solve my problem. Either way, the experience was straightforward and remarkable. 

Immediately upon calling the customer service number, I was greeted by a recorded message that thanked me for calling Vudu's customer care line and reminded me that the answers to common questions can be found on their website. It also informed me that I should never share full credit card information with a customer sales agent. Then, it said to please hold for a live agent, and to my surprise, an agent picked up within 25 seconds.

The agent was well spoken and friendly. They talked me through the process of merging two accounts so I could keep all of my digital files in one place. They were extremely knowledgeable and the entire process took less than ten minutes. It may have been faster but I'm not technologically savvy so it probably took a few extra minutes to do what she told me. Either way, I was impressed and wouldn't hesitate to call again if I needed more help.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Vudu

If you have time to do a bit of reading before you call Vudu, we recommend you read over some of our problem-specific articles.

What devices are compatible with Vudu?

Vudu is compatible with a wide range of devices, ensuring flexibility and convenience for its users. The platform can be accessed through smart TVs, Blu-ray players, gaming consoles, and streaming media players like Roku, Apple TV, and Chromecast. Additionally, Vudu is available on various mobile devices such as iOS and Android smartphones and tablets. To cater to desktop users, Vudu can be accessed through popular web browsers, including Chrome, Firefox, and Safari. With such compatibility across multiple devices, customers can enjoy Vudu's extensive library of movies and TV shows at home or on the go, depending on their preference and convenience.

How Do I Cancel My Vudu Account?

Cancel your VUDU account by sending customer support an email. In the email ensure you state your intention clearly as possible. In the email body, ensure you give all the relevant account information including your contact phone number to make the process go smoothly.

What are Vudu's rental terms and pricing?

Vudu offers various rental terms and flexible pricing options to cater to users' needs. Movie rentals are typically available for a 24- or 48-hour viewing window, allowing ample time for uninterrupted enjoyment. Rental prices may vary depending on factors such as movie popularity, release date, and resolution quality. Generally, newer releases or high-definition movies may have slightly higher rental fees compared to older or lower-resolution titles. The pricing and rental terms are prominently displayed next to each movie, enabling users to make informed choices. Vudu also frequently offers promotional deals, discounted bundles, and free movie rentals through their loyalty program. With Vudu's commitment to providing convenient and affordable rental options, customers can indulge in their favorite movies without breaking the bank.

Top Vudu customer service problems

Click the link above to get answers to just about any Vudu customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Vudu, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund for accidental purchase: "I guess my dad accidentally purchased a movie on Vudu last night, I was gonna see if there's a way that you guys take it back off."
- From a call lasting 8m 4s , Jun 3, 2024 2:22 PM
Cancellation request: "I wanna cancel my subscription."
- From a call lasting 1m 53s , Mar 27, 2024 3:23 PM
Requesting refund for accidental purchase: "Hi. I just got charged for a movie that my daughter accidentally did, and I was wondering if I can get a refund for that."
- From a call lasting 6m 29s , Mar 7, 2024 6:02 PM
Issue with purchased movies: "I bought Bruce Lee's collection but it's not showing up on my TV along with other movies I ordered."
- From a call lasting 1m 53s , Mar 7, 2024 2:58 PM
Remove movie from library: "I'm trying to delete the movie from my library."
- From a call lasting 54s , Feb 12, 2024 6:37 PM

More Vudu Customer Service Contacts

There are of course other ways to contact Vudu customer service besides the phone. Below we list the best ones, by medium.

Vudu Customer Help Desk / Web Support

support.vudu.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Vudu customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Vudu's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vudu agent. This phone number is Vudu's best phone number because 9,972 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-554-8838 include Technical Support, Billing, Cancel Service, Change Plan, Account Access and other customer service issues. Rather than trying to call Vudu first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Vudu has 1 phone number. It's not always clear what is the best way to talk to Vudu representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vudu. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vudu. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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