In a nutshell: If you have Fandango at Home, formerly known as Vudu, and want to cancel your account, you can typically do it via the website. However, if you run into difficulties, a customer service representative can assist you with the process. Here are the steps you can take to start canceling the account online.
If you have Fandango at Home, formerly known as Vudu, and want to cancel your account, you can typically do it via the website. However, if you run into difficulties, a customer service representative can assist you with the process. Here are the steps you can take to start canceling the account online.
Visit the Fandango at Home website.
Scroll down the Fandango at Home website until you spot the "Help" line. It's almost all the way down in white lettering against a black background. It has a downward-pointing arrow to its right.
Click on the downward-pointing arrow to the right of "Help." Doing so will expand the sub-menu.
Locate the "Customer Support" line under "Help." It's below "Supported Devices" and above "Forums."
Click on "Customer Support." This will take you to the Fandango at Home help page.
Find the search bar on the help page. It's at the top of the page, below the "What can we help you with?" line.
Click on the search bar. Doing so will outline the search box in blue, cause the cursor to blink, and make your phone's keyboard appear.
After clicking on the search bar, type "cancel account" and press the return button on your phone's keyboard.
Find the link that pertains to your situation. Since you want to cancel your Fandango at Home account, look for the link that says, "How can I delete my Fandango at Home account?"
Click on the "How can I delete my Fandango at Home account?" link. This will take you to the page of the same name.
Read the "How can I delete my Fandango at Home?" page.
If you need assistance deleting your Fandango at Home account, you can reach out to their customer service team. They'll likely ask you why you want to cancel your account, so have an answer prepared just in case.
Take notes during the phone call, writing down the name of the representative you spoke to and the date and time you called. Make sure to confirm with the Fandango at Home representative the date the cancellation will go into effect.
Don't hesitate to reach out to the Fandango at Home team if you have questions about or need assistance with deleting your account. They can provide answers and advise you about what you can do to make sure your account is deleted.
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