I am so frustrated knowing my VISA card information is correct and I already verified w...

GetHuman1001383's customer service issue with Vonage from August 2018

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The issue in GetHuman1001383's own words
I am so frustrated knowing my VISA card information is correct and I already verified with Visa card member service many times. Despite verification of Visa credit card member service agent Vonage keeps rejecting use of my Visa card for payment for payment of telephone service. Please set up three ways call (Rep of member service and Vonage representative and I to straight this problem because I have no idea why VONAGE keeps rejecting my Visa card for payment of my telephone service. I am very upset NOT knowing why vonage does not take my visa card. Vonage ALSO rejected my payment from checking account and I had to pay extra.*I went to my PFCU and talk to manager of this PFCU. He said I have enough fund in your checking account therefore there is no reason for Vonage to reject your payment by using your checking account.*I have no idea what is going on?*Please arrange to have three ways telephone communication to solve this problem.
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Vonage

Customer service issue
Reported by GetHuman1001383
Aug 16th, 2018 - a yr ago
I have an issue with Vonage too
Fixed
Seen by 2 customers so far
Similar issue to 101 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1001383 started working on this issue
Aug 16th, 2018 8:02pm
GetHuman1001383 indicated the issue is not fixed yet.
Aug 19th, 2018 4:24pm