the panel goes offline and will not connect to my wifi on it's own. Vivint tech came to...

GetHuman712360's customer service issue with Vivint from May 2018

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The issue in GetHuman712360's own words
the panel goes offline and will not connect to my wifi on it's own. Vivint tech came to my home to "fix" the issue to only go off again as soon as they leave. He supposedly connected something to my router but that made no difference this has been going for the last * months. I'm simply not getting the service that I pay for. The Rep said that credit will be issued for my payments. That of course is a no brainer but what I need is for the system to remain connected to my wifi as it was until recently that's what I pay for and I expect it to work properly
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Customer service issue
Reported by GetHuman712360
May 23rd, 2018 - 8 mons ago
I have an issue with Vivint too
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Seen by 25 customers so far
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GetHuman712360 started working on this issue
May 23rd, 2018 8:27pm