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Vivid Seats Customer FAQ

Top Answers & How-to Guides

What is Vivid Seats's Phone Number?

The question we are asked most often is about how to talk to Vivid Seats customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile app available for Vivid Seats?

Yes, there is a mobile app available for Vivid Seats. With the Vivid Seats mobile app, you can conveniently and securely purchase tickets...
Ask any question you have about Vivid Seats customer service, get an answer now.
Contact Vivid Seats customer service

Ticket Retrieval

What Do I Do If I Can't Retrieve My Tickets from Vivid Seats?

When you place your order on Vivid Seats, you will receive an email to confirm that your tickets are ready. If you run into any problems,...
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Delivery Address Change

Can I change the delivery address for my tickets?

Yes, you can change the delivery address for your tickets on Vivid Seats. However, please note that the option to change the delivery...
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Refund Policy

What is the refund policy for Vivid Seats?

Vivid Seats has a straightforward refund policy that ensures customer satisfaction. If an event is canceled without a rescheduled date,...
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Payment Methods

What payment methods are accepted on Vivid Seats?

Vivid Seats accepts various payment methods to provide flexibility and convenience to customers. When purchasing tickets through their...
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Gift Purchases

Can I buy tickets as a gift for someone else?

Yes, you can buy tickets as a gift for someone else on Vivid Seats. When purchasing tickets, simply enter the recipient's name and...
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Authenticity Guarantee

Are the tickets on Vivid Seats guaranteed to be authentic?

Yes, all tickets purchased on Vivid Seats are guaranteed to be authentic. As a trusted online ticket marketplace, Vivid Seats takes...
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Event Cancellation

What happens if the event I bought tickets for gets canceled?

If an event for which you purchased tickets through Vivid Seats gets canceled, we will work diligently to ensure you receive a full...
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Buying Fees

Are there any fees associated with buying tickets on Vivid Seats?

Yes, there are fees associated with buying tickets on Vivid Seats. The fees vary depending on the specific event and are included in...
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Ticket Exchange

Can I exchange my tickets for a different event or date?

Unfortunately, Vivid Seats does not allow ticket exchanges for different events or dates. All sales made through Vivid Seats are final...
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Mobile App

Is there a mobile app available for Vivid Seats?

Yes, there is a mobile app available for Vivid Seats. With the Vivid Seats mobile app, you can conveniently and securely purchase tickets...
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Help me with my Vivid Seats customer service issue

Ask any question you have about Vivid Seats customer service. We will do our best to get you answers right away.
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