I have never heard of Vivid Seats. How do I know the tickets I purchased are legit?

GetHuman-bewardjs's customer service issue with Vivid Seats from April 2018

Help with my Vivid Seats issue
The issue in GetHuman-bewardjs's own words
The problem: I have never heard of Vivid Seats. How do I know the tickets I purchased are legit?
GetHuman-bewardjs did not yet indicate what Vivid Seats should do to make this right.
I have an issue with Vivid Seats too
How GetHuman-bewardjs fixed the problem
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Vivid Seats

Customer service issue
Reported by GetHuman-bewardjs
Apr 25th, 2018 - 6 mons ago
I have an issue with Vivid Seats too
Not resolved
Seen by 5 customers so far
Similar issue to 181 others
0 customers following this
Items needed
Order number
Name on Account
Email on account
Event name and time
Phone number on account
Current address
Home and billing address
Timeline
GetHuman-bewardjs started working on this issue
Apr 25th 8:55pm
GetHuman-bewardjs indicated the issue is not fixed yet.
Apr 25th 10:27pm
GetHuman-bewardjs indicated the issue is not fixed yet.
Apr 29th 12:21am
GetHuman-bewardjs indicated the issue is not fixed yet.
Apr 29th 12:21am