Order number ******** *I ordered my son in laws birth certificate. Both his parents are...

GetHuman1043713's customer service issue with VitalChek from August 2018

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The issue in GetHuman1043713's own words
Order number ******** *I ordered my son in laws birth certificate. Both his parents are dead and he does not have a copy. I signed an identity affidavit and sent a copy of my drivers license by email for the initial order. I received an e-mail*Saying proof of identity was needed so I re-sent my drivers license copy. However I keep getting emails saying I have failed to provide proper identity such as a drivers license. But I have sent it twice. Today I received an email saying my order was going to be cancelled because I failed to produce proper identity.... what else is needed????
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VitalChek

Customer service issue
Reported by GetHuman1043713
Aug 27th, 2018 - 3 mons ago
I have an issue with VitalChek too
Fixed
Seen by 4 customers so far
Similar issue to 808 others
0 customers following this
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Timeline
GetHuman1043713 started working on this issue
Aug 27th 9:04pm
GetHuman1043713 indicated the issue is not fixed yet.
Aug 30th 10:48pm
GetHuman1043713 indicated the issue is not fixed yet.
Aug 30th 10:49pm