Hello! I received **$ in overage charges from my data. Something was eating up my data...

GetHuman-jomcl's Dispute a Charge issue with Virgin Mobile from January 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jomcl's own words
Hello! I received **$ in overage charges from my data. Something was eating up my data, I have never gone over. I received a warning that I have reached **%, but I thought my billing period was on the **th because thats when it used to be. I have never had to worry because I haven’t been charged before. So after the tenth, I had my data on and it continued to use up my data and I got charged an extra **$. I also noticed that my regular monthly bill has only been going up, with out any changes to the plan. Is there any way we can help*fix either of these issues? I believe I have resolved the issue of what was eating up my data unintentionally! Thank you ver much.

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Virgin Mobile

Dispute a Charge issue
Reported by GetHuman-jomcl
Jan 22nd, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1313 others
0 customers following this

Timeline

GetHuman-jomcl started working on this issue
Jan 22nd 3:25am