I believe I have the ** or ** day extension to add the money to my phone for the month...

GetHuman4196237's customer service issue with Virgin Mobile from January 2020

Help with my Virgin Mobile issue
The issue in GetHuman4196237's own words
I believe I have the ** or ** day extension to add the money to my phone for the month. Can you tell me what day I will need to do that? Also, I am strapped after the holidays and I do not want to lose my service. I get paid on January **th and I know that will be a few days over the ** or ** days. Would I be able to do that? Thank you.
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Virgin Mobile

Customer service issue
Reported by GetHuman4196237
Jan 3rd, 2020 - 2 mos ago
Fixed
Seen by 5 customers so far
Similar issue to 1368 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman4196237 started working on this issue
Jan 3rd 8:16pm
GetHuman4196237 confirmed the issue is fixed. Hooray!
Jan 3rd 8:31pm