Hello we bought a virgin mobile phone card and we are trying to add it to an old phone...

GetHuman2606337's tech support issue with Virgin Mobile from March 2019

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The issue in GetHuman2606337's own words
Hello we bought a virgin mobile phone card and we are trying to add it to an old phone we had that is virgin mobile as well, we do not know the phone number but we do have the info on the battery such as DEC number, we spoke to someone yesterday and they added the card onto the phone but it is Not working yet we got disconnected a few times before she could get our phone to work properly... Plz have someone call us at ********** thanks
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Virgin Mobile

tech support issue
Reported by GetHuman2606337
Mar 27th, 2019 - 22d ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 4097 others
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GetHuman2606337 started working on this issue
Mar 27th 7:51pm