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Before contacting them, items GetHuman2606337 may need:
Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman2606337's own words
Hello we bought a virgin mobile phone card and we are trying to add it to an old phone we had that is virgin mobile as well, we do not know the phone number but we do have the info on the battery such as DEC number, we spoke to someone yesterday and they added the card onto the phone but it is Not working yet we got disconnected a few times before she could get our phone to work properly... Plz have someone call us at ********** thanks
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