Impossible to find a Virgin Mobile SIM card for my brand new iPhone *. It was a gift...

GetHuman-njpete's customer service issue with Virgin Mobile from January 2019

Help with my Virgin Mobile issue
The issue in GetHuman-njpete's own words
Impossible to find a Virgin Mobile SIM card for my brand new iPhone *. It was a gift and giver told me*that I could continue to use Virgin Mobile as my carrier if I could find*somewhere to buy a VM card for the *. So far, all VM online help and phone help has given INCORRECT information about*where to obtain such a card. In my part of California, ****** no VM stores exist, Sprint says no card unless I by a phone from them! Target & Best Buy no longer sell VM Sims. Last resort*is to drop VM and sign up with another carrier. I think VM should sell, or give, me the card*I need so I can continue to pay $** a month for your service!
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Virgin Mobile

Customer service issue
Reported by GetHuman-njpete
Jan 26th, 2019 - 3 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 6 customers so far
Similar issue to 3264 others
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Timeline
GetHuman-njpete started working on this issue
Jan 26th 10:05pm
GetHuman-njpete indicated the issue is not fixed yet.
Jan 27th 3:29am