I purchased an iPhone * Plus on Sunday the **, with an expedited shipping of * dollars...

GetHuman-sydkneed's customer service issue with Virgin Mobile from January 2019

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The issue in GetHuman-sydkneed's own words
I purchased an iPhone * Plus on Sunday the **, with an expedited shipping of * dollars. I was sent an confirmation stating that I would get an update when the device was shipped. I have not gotten that email and the website clearly stated that it would be processed on the first business day and we paid for overnight shipping. It is currently the ** and there is no cellphone to be found. Where is my device? When will I receive it?
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Virgin Mobile

Customer service issue
Reported by GetHuman-sydkneed
Jan 15th, 2019 - 9 mons ago
I have an issue with Virgin Mobile too
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Seen by 3 customers so far
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GetHuman-sydkneed started working on this issue
Jan 15th 11:11pm