I have been a customer for several years and my old phone died so I had to get a new on...

GetHuman-boluvsmi's customer service issue with Virgin Mobile from October 2018

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The issue in GetHuman-boluvsmi's own words
I have been a customer for several years and my old phone died so I had to get a new one and was forced to have an updated plan to ** dollars that I don’t want to pay. Now there are new plans available and despite the fact that I have been a loyal customer, I’m not able to change my plan from the inner circle. Why is this? And is there a way I can get around this? If not I will need to switch services. Thank you for your time, I await your response.*Mikayla
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Virgin Mobile

Customer service issue
Reported by GetHuman-boluvsmi
Oct 15th, 2018 - 2 mons ago
I have an issue with Virgin Mobile too
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Seen by 3 customers so far
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GetHuman-boluvsmi started working on this issue
Oct 15th 4:31pm