I added $** to my account last night trying to purchase more data, my data is very slow...

GetHuman1333931's customer service issue with Virgin Mobile from October 2018

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The issue in GetHuman1333931's own words
I added $** to my account last night trying to purchase more data, my data is very slow today!!! I know that $** of the money is going towards next months bill!!! Where did my other $**? *That **** * provided does not give an option to talk to someone LIVE, which is what I need to do!!!
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Virgin Mobile

Customer service issue
Reported by GetHuman1333931
Oct 12th, 2018 - 2 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 1829 others
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Timeline
GetHuman1333931 started working on this issue
Oct 12th 6:30pm