My flip phone quit working which I recently put money on (now has a little over $** on...

GetHuman1220585's customer service issue with Virgin Mobile from September 2018

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The issue in GetHuman1220585's own words
My flip phone quit working which I recently put money on (now has a little over $** on it). I want to get a new phone & keep the same number, & have the money transferred to new phone. Can I buy any virgin mobile phone & have money transferred to new phone?
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Virgin Mobile

Customer service issue
Reported by GetHuman1220585
Sep 28th, 2018 - 25d ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 1657 others
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Timeline
GetHuman1220585 started working on this issue
Sep 28th 12:33am