I am looking online for a battery for my ancient Virgin Mobile phone, and I don't think...

GetHuman-katepowe's customer service issue with Virgin Mobile from September 2018

Help with my Virgin Mobile issue
The issue in GetHuman-katepowe's own words
I am looking online for a battery for my ancient Virgin Mobile phone, and I don't think they make the batteries or these phones anymore. (I bought the phone maybe eight years ago for $**.) I think there's about $**-** in the account. I get the impression Virgin doesn't sell the cheap phones any longer. If I can't find a cheap phone to buy from you, can I get the money in my account back? If I need to find a phone from another seller, can I keep my phone number? Thanks for your help. This $** phone has lasted for a long time.
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Virgin Mobile

Customer service issue
Reported by GetHuman-katepowe
Sep 4th, 2018 - 6 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 4 customers so far
Similar issue to 1358 others
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Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-katepowe started working on this issue
Sep 4th, 2018 4:33pm
GetHuman-katepowe indicated the issue is not fixed yet.
Sep 7th, 2018 11:09pm