Duplicate payment mistake??Bank statement on BofA card ending in******** shows * debits...

GetHuman770140's customer service issue with Virgin Mobile from June 2018

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The issue in GetHuman770140's own words
Duplicate payment mistake??Bank statement on BofA card ending in******** shows * debits of $**.** were made *******. Why *, should show only *?????*????? ?please explain *credit back asap.*Paid next month's plan for * phones**** ******* $**. and**** *******. $***Both online accounts show amount was added and then deducted for payment.*Both phones received text payment confirmation for one month service to each phone.* As a consequence my bank account is now rendered overdrawn!*'Please correct asap, Thanking you,
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Virgin Mobile

Customer service issue
Reported by GetHuman770140
Jun 11th, 2018 - 9 mons ago
I have an issue with Virgin Mobile too
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Seen by 3 customers so far
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Timeline
GetHuman770140 started working on this issue
Jun 11th, 2018 12:00am