I just got my Seniors Free Assurance Virgin Mobile phone, can't get it to work, it asks...

GetHuman717619's customer service issue with Virgin Mobile from May 2018

Help with my Virgin Mobile issue
The issue in GetHuman717619's own words
I just got my Seniors Free Assurance Virgin Mobile phone, can't get it to work, it asks for a Password, I don't have a Password. Where can I find it?*Michael Finn
GetHuman717619 did not yet indicate what Virgin Mobile should do to make this right.
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Virgin Mobile

Customer service issue
Reported by GetHuman717619
May 25th, 2018 - 6 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 9 customers so far
Similar issue to 129 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman717619 started working on this issue
May 25th 2:23pm
GetHuman717619 indicated the issue is not fixed yet.
May 25th 3:25pm
GetHuman717619 indicated the issue is not fixed yet.
May 26th 3:28pm