Hi Virgin Active friends,**I am reaching Customer Service because I am not getting the...

GetHuman755981's customer service issue with Virgin Active from June 2018

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The issue in GetHuman755981's own words
Hi Virgin Active friends,**I am reaching Customer Service because I am not getting the service that we have paid for. **Here’s what’s happening. *Our membership is on a monthly basis since * April of this year. Our membership numbers are ***p***** for Jose Nava and ***p***** for myself, Alexandra Nava **We made our payment for June renewal on * June. Since then, I have not been able to schedule the boot camp and body conditioning classes that I like on my Virgin Active app. *As you must understand, it is a big inconvenience for me since I plan my routine a day in advance. *I already complained in front desk and to Osei Bonsu, Membership Consultant, personally. They both explained that the system must still be updated**So this is what I’m asking for:***. To have my records*payments appropriately updated. **. To be compensated proportional to the inconvenience. I have missed * days of my routine exercises, I would ask for * daily passes or as many as it takes to be resolved.
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Virgin Active

Customer service issue
Reported by GetHuman755981
Jun 6th, 2018 - a yr ago
I have an issue with Virgin Active too
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Items needed
Account holder name
Membership number
Email address on the account
Billing address
Timeline
GetHuman755981 started working on this issue
Jun 6th, 2018 2:17pm
GetHuman755981 indicated the issue is not fixed yet.
Jun 6th, 2018 5:04pm
GetHuman755981 shared this issue with others over email
Jun 6th, 2018 5:04pm