Hi Virgin Active friends,**I am reaching Customer Service because I am not getting the...

GetHuman755981's customer service issue with Virgin Active from June 2018

276 similar
0 following
Help with my Virgin Active issue
GetHuman755981's next move: talk to Virgin Active when they open.
Virgin Active's call center is closed now. We will send GetHuman755981 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman755981's own words
Hi Virgin Active friends,**I am reaching Customer Service because I am not getting the service that we have paid for. **Here’s what’s happening. *Our membership is on a monthly basis since * April of this year. Our membership numbers are ***p***** for Jose Nava and ***p***** for myself, Alexandra Nava **We made our payment for June renewal on * June. Since then, I have not been able to schedule the boot camp and body conditioning classes that I like on my Virgin Active app. *As you must understand, it is a big inconvenience for me since I plan my routine a day in advance. *I already complained in front desk and to Osei Bonsu, Membership Consultant, personally. They both explained that the system must still be updated**So this is what I’m asking for:***. To have my records*payments appropriately updated. **. To be compensated proportional to the inconvenience. I have missed * days of my routine exercises, I would ask for * daily passes or as many as it takes to be resolved.
GetHuman755981 did not yet indicate what Virgin Active should do to make this right.
I have an issue with Virgin Active too
How GetHuman755981 fixed the problem
We are waiting for GetHuman755981 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Virgin Active's attention and get better help faster. Tap below to get started.
Having Virgin Active issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman755981 fixes it.
This email address isn't valid

Virgin Active

Customer service issue
Reported by GetHuman755981
Jun 6th, 2018 - a yr ago
I have an issue with Virgin Active too
Seen by 4 customers so far
Similar issue to 276 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Membership number
Email address on the account
Billing address
GetHuman755981 started working on this issue
Jun 6th, 2018 2:17pm
GetHuman755981 indicated the issue is not fixed yet.
Jun 6th, 2018 5:04pm
GetHuman755981 shared this issue with others over email
Jun 6th, 2018 5:04pm