I visited the Victorias Secret located in Zona Rosa (**** NE **th Terrace ****, Kansas...

GetHuman-taraadav's customer service issue with Victoria's Secret from March 2019

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The issue in GetHuman-taraadav's own words
I visited the Victorias Secret located in Zona Rosa (**** NE **th Terrace ****, Kansas City, MO *****). I was greeted and helped by a associate named Grace. She fitted me, showed me different bras that could work for me, and overall showed over the top customer service which made me want to continue my shopping there. I had different kinds of bras i was going to try on (all of which were in the black bag they give you for shopping around). I was shortly approached by a woman named Shirley. I was asked the exact questions that i was asked by the associate before. The only difference was that the associate Shirley (who i later found out was a manager) followed me around the entire store! Everywhere i turned i saw Shirley “Organizing” a rack right next to me. To make matters even worse, she tried to have her associates follow me around the entire store and REFUSED to leave the fitting room when i was trying on the bras i considered buying at the time. I think it is highly inappropriate and even more astonishing that this company allows someone like that to be a manager. I shouldn’t feel eyes on me at all times while shopping in a store. Shirley is nothing but a bad face to the company. I refuse to step foot into that store again for as long as she works there. Bad yelp review from me!

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Victoria's Secret

Customer service issue
Reported by GetHuman-taraadav
Mar 13th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 489 others
0 customers following this


GetHuman-taraadav started working on this issue
Mar 13th, 2019 12:38am

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