Victoria's Secret Customer FAQ

Top Answers & How-to Guides

What is Victoria's Secret's Phone Number?

The question we are asked most often is about how to talk to Victoria's Secret customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel an Order with Victoria's Secret?

There are many times when we have to change or cancel an order with Victoria's Secret that we had placed online. The problem is, if...
Ask any question you have about Victoria's Secret customer service, get an answer now.

Recent Victoria's Secret Customer Questions

how to become a model in Victoria's secret

Becoming a Victoria's Secret model is a competitive process that involves several steps. First, aspiring models should build a strong portfolio of modeling work by gaining experience in the industry. This often includes participating in fashion shows and photo shoots. Then, you can submit your portfolio to Victoria's Secret's parent company, L Brands. It's also typical for Victoria's Secret models to be represented by a modeling agency. Signing with an agency can increase a model's chances of being noticed by the Victoria's Secret casting directors. Being physically fit and maintaining a positive professional attitude are also crucial requirements. Lastly, it requires patience and perseverance as there is high competition in this field.
Asked Mar 29, 2024 6:54 AM

When it requests "Please enter your return mailing address. This will be added to the shipping label." on the Victoria's Secret website, what address am I supposed to put?

When it requests "Please enter your return mailing address," you need to provide your personal mailing address. This is the place where you receive your regular mail. The address you provide will be printed on the shipping label for return packages. This is for security purposes and ensures that, in case there are any issues encountering during the return process, the package can be sent back to you. Please make sure to enter this information accurately to avoid any delivery issues.
Asked Mar 13, 2024 5:39 AM

Do i put my own address on a Victoria's Secret Return Label?

No, you don't need to put your own address on a Victoria's Secret Return Label. Instead, you'll need to provide your return information inside the package. The Return Label should have the address of the Victoria's Secret warehouse, which is where you are sending your return back to. It's essential to include your information inside the parcel so that Victoria's Secret can process your return or exchange effectively. Ensure you keep a copy of your return tracking number for reference.
Asked Mar 13, 2024 5:30 AM

What address do I put on a Victoria's Secret Return Label?

When returning an item to Victoria's Secret, you should put the following address on the return label: Victoria's Secret c/o L Brands DC West Returns 3425 Morse Crossing Columbus, OH 43219 Please ensure the returned item is in its original condition with tags attached and appropriate purchase proof enclosed. It is also advised to use a trackable shipping method for returning the item. Victori's Secret does not bear the return shipping costs.
Asked Mar 13, 2024 5:27 AM

Who would I talk to about discontinued products? And do they have a number or email?

For inquiries about discontinued products, you would typically reach out to Victoria's Secret Customer Service. Unfortunately, we can't provide specific contact information such as a phone number or email. They may be able to help answer your questions or provide alternatives available. Do note that availability of discontinued products is usually limited and they may not always be able to assist with your request.
Asked Mar 1, 2024 11:47 PM

Help me with my Victoria's Secret customer service issue

Gift Cards

How Do I Check the Balance on My Victoria’s Secret Gift Card?

There are several ways to check the balance on your Victoria's Secret gift card. You can check the balance online at Victoria's Secret....

How Do I Request a Refund to a Gift Card from Victoria’s Secret?

To request a refund for an unused Victoria's Secret gift card, log in to your account and click on My Gift Card tab. From there, click...

How Do I Buy a Gift Card from Victoria’s Secret?

Log on to your account to buy a gift card from Victoria's Secret website. Choose Shop, then click on Gift Cards. Select the amount...

How Do I Send Someone a Victoria's Secret Gift Card?

For the Victoria's Secret shopper in your life, a gift card is a great way to celebrate a special occasion or event or to just show...

How Do I Use My Victoria's Secret Gift Card for My Purchase?

Victoria's Secret gift cards can be redeemed at official stores in the U.S. and Puerto Rico, both at physical stores and online. Enter...

What Do I Do If My Victoria's Secret Gift Card Balance Won't Load?

If the Victoria's Secret gift card balance checker tool isn't loading correctly or if it won't show the correct balance, you must figure...

Order Management

How Do I Track My Order from Victoria's Secret?

This article describes how to track an order that you placed with Victoria's Secret. Tracking instructions are provided for checking...

How Do I Cancel My Victoria's Secret Order?

Learn how to cancel a Victoria's Secret order quickly.

How Do I Cancel an Order with Victoria's Secret?

There are many times when we have to change or cancel an order with Victoria's Secret that we had placed online. The problem is, if...
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