I signed up for the *** min. $**.** @ month plan. I made an international call which la...

GetHuman-dapmallo's customer service issue with Viber from August 2018

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The issue in GetHuman-dapmallo's own words
I was trying to call the Philipines, in which I got through. Unfortunately, the call lasted about* - ** minutes, then it was dropped. ... I signed up for the *** min. $**.** @ month plan. I made an international call which lasted abut ** min. Then my call was dropped. I tried calling back and got a reply saying that I had money to pay for the call. My concern is, what happend to the *** min. plan I bought. Not very happy about this.
This was especially frustrating becasue I had just bought the service less than ** hrs. ago
I need someone to correct this problem for me. I'd rather talk to A HUMAN BEING than to follow written instructions. I think as a customer, I deserve that.
I am a new customer. However, I've very discouraged about renewing my monthly subscription if I can't get the help to resolve it. Right now, i'm out of service after paying $**.** for it.
No, I haven't tried anything yet. I'm waiting to get help.
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Viber

The *** min. service for $**.**
Customer service issue
Reported by GetHuman-dapmallo
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 149 others
0 customers following this
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Timeline

GetHuman-dapmallo started working on this issue
Aug 25th, 2018 4:05am
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 25th, 2018 12:47pm
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 25th, 2018 12:54pm
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 25th, 2018 12:55pm
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 25th, 2018 12:55pm
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 25th, 2018 12:56pm
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 25th, 2018 12:57pm
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 25th, 2018 12:57pm
GetHuman-dapmallo indicated the issue is not fixed yet.
Aug 29th, 2018 1:29am

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