Upset and let down and I feel like I’ve been robbed it’s sickening !

GetHuman983663's customer service issue with ViaGoGo from August 2018

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The issue in GetHuman983663's own words
Get a refund ... I got two tickets for FriendsFest on viagogo and we didn’t gain entry as we got told our tickets was fake ! we had to rebuy the tickets and for some reason I can’t seem to get an email address or get an answer on there phone number and when I log onto my account the response I get of there help section is apparently the event hasnt happened yet ? Which it has ! I paid £***.** for the two tickets and I would like some form of refund as viagogo like to sell fake tickets this is robbing and this site should not be aloud ! This is so wrong !
Is how they make people feel and how they ruin there day
For me to get a refund and I still haven’t received one and this has definitely not been fixed
I am a new customer and I expected this site to be ***% genuine and was terriblely let down
I’ve tried to call there help number and I’ve tried the help bit on my account
I have an issue with ViaGoGo too
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ViaGoGo

Tickets for FriendsFest
Customer service issue
Reported by GetHuman983663
Aug 12th, 2018 - a yr ago
I have an issue with ViaGoGo too
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Seen by 7 customers so far
Similar issue to 820 others
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Timeline
GetHuman983663 started working on this issue
Aug 12th, 2018 11:57pm
GetHuman983663 indicated the issue is not fixed yet.
Aug 13th, 2018 1:10am