I paid $**** for tickets I do not have

GetHuman-natmatgo's customer service issue with ViaGoGo from July 2018

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ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-natmatgo will need to dig through the advice provided by ViaGoGo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-natmatgo can let us know if they help or not.
The issue in GetHuman-natmatgo's own words
Get them electronically ... I’m traveling through Europe and have paid for tickets for both Mad Cool and Nos Alive fests. My mad cool tickets were mailed to my USA address while I was in London. I didn’t know where I was going to be or when the tickets would ship. They arrived at my house and are being mailed to Brussels where I am now but I leave for Madrid on the *th and afraid they won’t arrive in time. *My tickets for Nos were mailed to Paris but the Ups driver wasn’t able to deliver to my Airbnb. I wanted to have them forwarded to Madrid but they could not ship to another country so I had them returned. *I’ve paid $**** for these tickets and I don’t have them in hand. How do I get them electronically?! I’ve tried emailing viagogo *trs on this matter and out of time. *Can you please help me!!*They are order ********** & *********Nathan Gonzalez
I’m traveling through Europe for * weeks and viagogo never told me when they would ship my tickets so there was no way I could know where to ship them and I’m in a new city every *-* days.
I need my tickets via email please!
I’ve bought * products from viagogo totally spending thousands
I’ve sent * emails through customer support with no response over the last week
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ViaGoGo

Music fest tickets
Customer service issue
Reported by GetHuman-natmatgo
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 570 others
0 customers following this
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Timeline

GetHuman-natmatgo started working on this issue
Jul 7th, 2018 8:16am
GetHuman-natmatgo shared this issue with friends on Facebook
Jul 7th, 2018 8:16am

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